This does not seem to happen very much anymore so I thought I would tell the room about it.
I recently purchased a remote control spot light made by GoLight off the internet. I found a good deal on a web sight I had never heard of and purchased the light.
When the light came in it was broken out of the box. The retail price on this thing is around $600 so I was not to happy about it. I contacted the seller and began the long road of trying to return the busted light. Before I knew the light was broken I had already emailed GoLight to ask about what mounting shoe I needed for it. Once I realized the light was broken I let Jason at GoLight know that I had an issue with the light and needed to do a return through the seller before I would be ordering any accessory's. Jason then volunteered to do the return through GoLight and after telling him my application he suggested a better light for what I was doing that was slightly more money. Long story short, I sent GoLight my broken light and was sent back a light that better fit my needs and all the accessory's we had spoke about free of charge and in about 2 weeks! The lights have a full warranty but the way the issue was taken care of was top notch.
I don't think I have ever had a customer service experience like this before. I have not had a chance to really use the light but so far GoLight has really impressed me and I would highly recommend them.