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windows
#6479691
10/04/16 04:48 AM
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Joined: Aug 2012
Posts: 340
WatersFowler
OP
Bird Dog
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OP
Bird Dog
Joined: Aug 2012
Posts: 340 |
anyone had any luck with deerview windows out of mansfield? i have left at least 4 messages and no call back. i'm sure they are busy, but c'mon.
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Re: windows
[Re: WatersFowler]
#6480793
10/04/16 09:16 PM
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Joined: Dec 2011
Posts: 1,931
gtrich94
Pro Tracker
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Pro Tracker
Joined: Dec 2011
Posts: 1,931 |
see the post from hammerhead on page 18 of the UltraDeerTowers thread. He mentioned they were running 20 days behind right now.
Thanks, Rich
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Re: windows
[Re: WatersFowler]
#6481080
10/05/16 12:17 AM
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Joined: Feb 2015
Posts: 2,675
Txhunter65
Veteran Tracker
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Veteran Tracker
Joined: Feb 2015
Posts: 2,675 |
Yeah I love their product but their customer service is horrible. A guy on my lease stopped by there end of August and placed an order they told him it would be about the 12th of September. His wife stopped by on the 12th they told her they had no record of the order. He placed the order there. But to tell you how long it really takes they had them ready the next afternoon at 4.
May check with Dickinson feed and supply they make a good window.
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Re: windows
[Re: WatersFowler]
#6481409
10/05/16 03:44 AM
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Joined: Aug 2012
Posts: 340
WatersFowler
OP
Bird Dog
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OP
Bird Dog
Joined: Aug 2012
Posts: 340 |
I understand they are busy...heck even their voice message says 14-20 business days, but we will call you back in 24 hours. Not.
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Re: windows
[Re: WatersFowler]
#6481452
10/05/16 05:03 AM
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Joined: Jan 2009
Posts: 12,156
kry226
The General
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The General
Joined: Jan 2009
Posts: 12,156 |
His wife stopped by on the 12th they told her they had no record of the order. He placed the order there. But to tell you how long it really takes they had them ready the next afternoon at 4. That actually sounds like the textbook definition of good customer service. Mistake brought to their attention and they corrected it as soon as possible. But it's all about expectation management, I believe. Not saying that Tyler doesn't need to do some things to ramp up production, but they are a small company with a good, CUSTOM-MADE-TO-ORDER product and the demand has exceeded their expectations, and everyone else's too. The larger problem is that the average customer waits until the hunting rush right before the season to place an order, and everyone expects nearly instant delivery. Add to that a good quality control process that might reject materials received from suppliers, and it becomes no stretch of the imagination to see what's going on now.
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Re: windows
[Re: kry226]
#6481524
10/05/16 11:56 AM
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Joined: Feb 2015
Posts: 2,675
Txhunter65
Veteran Tracker
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Veteran Tracker
Joined: Feb 2015
Posts: 2,675 |
His wife stopped by on the 12th they told her they had no record of the order. He placed the order there. But to tell you how long it really takes they had them ready the next afternoon at 4. That actually sounds like the textbook definition of good customer service. Mistake brought to their attention and they corrected it as soon as possible. But it's all about expectation management, I believe. Not saying that Tyler doesn't need to do some things to ramp up production, but they are a small company with a good, CUSTOM-MADE-TO-ORDER product and the demand has exceeded their expectations, and everyone else's too. The larger problem is that the average customer waits until the hunting rush right before the season to place an order, and everyone expects nearly instant delivery. Add to that a good quality control process that might reject materials received from suppliers, and it becomes no stretch of the imagination to see what's going on now. Prior to his wife stopping by the hunter had called for 3 days and left messages with no return call. At the same time I had called wanting to place an order myself but could not get anyone to answer. Because they jumped on the order after someone had to go by their office and they admittedly had lost an order previously placed in person doesn't not constitute good customer service. I've ordered Windows 4 times from Tyler at different times of year and have even asked once about Aug-Sept being their busy period and he said it was not that much of an up tick in orders compared to the rest of the year.
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Re: windows
[Re: Txhunter65]
#6482244
10/05/16 06:51 PM
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Joined: Jan 2009
Posts: 12,156
kry226
The General
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The General
Joined: Jan 2009
Posts: 12,156 |
His wife stopped by on the 12th they told her they had no record of the order. He placed the order there. But to tell you how long it really takes they had them ready the next afternoon at 4. That actually sounds like the textbook definition of good customer service. Mistake brought to their attention and they corrected it as soon as possible. But it's all about expectation management, I believe. Not saying that Tyler doesn't need to do some things to ramp up production, but they are a small company with a good, CUSTOM-MADE-TO-ORDER product and the demand has exceeded their expectations, and everyone else's too. The larger problem is that the average customer waits until the hunting rush right before the season to place an order, and everyone expects nearly instant delivery. Add to that a good quality control process that might reject materials received from suppliers, and it becomes no stretch of the imagination to see what's going on now. Prior to his wife stopping by the hunter had called for 3 days and left messages with no return call. At the same time I had called wanting to place an order myself but could not get anyone to answer. Because they jumped on the order after someone had to go by their office and they admittedly had lost an order previously placed in person doesn't not constitute good customer service. I've ordered Windows 4 times from Tyler at different times of year and have even asked once about Aug-Sept being their busy period and he said it was not that much of an up tick in orders compared to the rest of the year. Well, sir, I guess you got it all figured out then. Must be a crappy company since they got where they are based on customer service and product feedback here and other forums. And that you "asked once" means nothing about what's going on today.
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Re: windows
[Re: WatersFowler]
#6482558
10/05/16 10:09 PM
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Joined: Jul 2013
Posts: 6,063
Wilhunt
THF Trophy Hunter
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THF Trophy Hunter
Joined: Jul 2013
Posts: 6,063 |
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Re: windows
[Re: WatersFowler]
#6483165
10/06/16 06:14 AM
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Joined: Aug 2012
Posts: 340
WatersFowler
OP
Bird Dog
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OP
Bird Dog
Joined: Aug 2012
Posts: 340 |
I decided to drive by their office since i was in the area today. I met two really nice young men who apologized for their lack of call backs. They actually said that it didn't surprise them as they had recently hired a lady to "not answer the phone, only to return messages". We can all say what we want about customer service and I wasn't trying to complain, only ask if anyone else had experienced the same trouble I was having. I joined a lease late and had to build a blind late. I don't have to have the windows for opener as they can be added later. I just needed to talk to someone to confirm my custom size windows were possible. I ordered my windows and will deal with them once they are completed. Thanks to everyone for the feedback and we can all move along now.
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Re: windows
[Re: WatersFowler]
#6484005
10/06/16 07:35 PM
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Joined: Jan 2009
Posts: 12,156
kry226
The General
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The General
Joined: Jan 2009
Posts: 12,156 |
I decided to drive by their office since i was in the area today. I met two really nice young men who apologized for their lack of call backs. They actually said that it didn't surprise them as they had recently hired a lady to "not answer the phone, only to return messages". We can all say what we want about customer service and I wasn't trying to complain, only ask if anyone else had experienced the same trouble I was having. I joined a lease late and had to build a blind late. I don't have to have the windows for opener as they can be added later. I just needed to talk to someone to confirm my custom size windows were possible. I ordered my windows and will deal with them once they are completed. Thanks to everyone for the feedback and we can all move along now.
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Re: windows
[Re: WatersFowler]
#6484295
10/06/16 10:35 PM
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Joined: Jan 2015
Posts: 639
DrifterAT
Tracker
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Tracker
Joined: Jan 2015
Posts: 639 |
I picked up 6 of their tinted flip up windows Friday and was assured all necessary hardware was include. When I went to install the windows at the lease, no wood screws were packaged and Home Depot was 35 miles away.
Windows are very nice!
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Re: windows
[Re: WatersFowler]
#6484668
10/07/16 02:58 AM
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Joined: Jan 2010
Posts: 3,840
ETXFIREMAN 1
Extreme Tracker
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Extreme Tracker
Joined: Jan 2010
Posts: 3,840 |
They don't include screws, they'd have to package wood and metal screws because they do not know what your blind is made of....
I have 5 of the tinted windows and an insulated door from them and couldn't be happier.
No doubt about the AR crap, just damn shame hunters don't have self control and knowledge
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Re: windows
[Re: ETXFIREMAN 1]
#6484734
10/07/16 06:11 AM
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Joined: Jan 2009
Posts: 12,156
kry226
The General
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The General
Joined: Jan 2009
Posts: 12,156 |
I picked up 6 of their tinted flip up windows Friday and was assured all necessary hardware was include. When I went to install the windows at the lease, no wood screws were packaged and Home Depot was 35 miles away.
Windows are very nice! They don't include screws, they'd have to package wood and metal screws because they do not know what your blind is made of....
I have 5 of the tinted windows and an insulated door from them and couldn't be happier.
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Re: windows
[Re: WatersFowler]
#6489016
10/10/16 03:34 PM
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Joined: Oct 2016
Posts: 14
ccc_carter
Light Foot
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Light Foot
Joined: Oct 2016
Posts: 14 |
I really like the product that deerview makes....I've seen them several times over the years at the TTH show in fort worth, unfortunately I recently decided to bite the bullet and put some nice windows in a new stand I was building and never could get a hold of anyone in the office. I called multiple times over about a two week period and finally left one message...with no return call. I eventually ended up buying from Dickinson after a lot of searching for an alternative. I can say I am very pleased with the Dickinson windows they seem to be a great product.
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Re: windows
[Re: WatersFowler]
#6495390
10/14/16 07:02 PM
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Joined: May 2011
Posts: 548
RH11399
Tracker
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Tracker
Joined: May 2011
Posts: 548 |
I don't think I have ever had to wait more than 20 minutes for them to reply to email. Pretty impressive to me given it is their busiest time of year.
The dog is the reason that the wolf is forced to stalk in the darkness.
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