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#6479691 - 10/03/16 11:48 PM windows
WatersFowler Offline
Woodsman

Registered: 08/19/12
Posts: 217
Loc: Melissa, TX
anyone had any luck with deerview windows out of mansfield? i have left at least 4 messages and no call back. i'm sure they are busy, but c'mon.
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Go ------------> elmer

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#6480793 - 10/04/16 04:16 PM Re: windows [Re: WatersFowler]
gtrich94 Offline
Tracker

Registered: 12/05/11
Posts: 634
Loc: Houston, TX
see the post from hammerhead on page 18 of the UltraDeerTowers thread. He mentioned they were running 20 days behind right now.
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Thanks,
Rich

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#6481080 - 10/04/16 07:17 PM Re: windows [Re: WatersFowler]
Txhunter65 Offline
Tracker

Registered: 02/13/15
Posts: 595
Loc: Waxahachie, TX
Yeah I love their product but their customer service is horrible. A guy on my lease stopped by there end of August and placed an order they told him it would be about the 12th of September. His wife stopped by on the 12th they told her they had no record of the order. He placed the order there. But to tell you how long it really takes they had them ready the next afternoon at 4.

May check with Dickinson feed and supply they make a good window.

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#6481409 - 10/04/16 10:44 PM Re: windows [Re: WatersFowler]
WatersFowler Offline
Woodsman

Registered: 08/19/12
Posts: 217
Loc: Melissa, TX
I understand they are busy...heck even their voice message says 14-20 business days, but we will call you back in 24 hours. Not.
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Go ------------> elmer

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#6481452 - 10/05/16 12:03 AM Re: windows [Re: WatersFowler]
kry226 Online   content


Registered: 01/11/09
Posts: 5042
Loc: Germany
Originally Posted By: Txhunter65
His wife stopped by on the 12th they told her they had no record of the order. He placed the order there. But to tell you how long it really takes they had them ready the next afternoon at 4.


That actually sounds like the textbook definition of good customer service. Mistake brought to their attention and they corrected it as soon as possible. confused2

But it's all about expectation management, I believe. Not saying that Tyler doesn't need to do some things to ramp up production, but they are a small company with a good, CUSTOM-MADE-TO-ORDER product and the demand has exceeded their expectations, and everyone else's too.

The larger problem is that the average customer waits until the hunting rush right before the season to place an order, and everyone expects nearly instant delivery. Add to that a good quality control process that might reject materials received from suppliers, and it becomes no stretch of the imagination to see what's going on now.
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#6481524 - 10/05/16 06:56 AM Re: windows [Re: kry226]
Txhunter65 Offline
Tracker

Registered: 02/13/15
Posts: 595
Loc: Waxahachie, TX
Originally Posted By: kry226
Originally Posted By: Txhunter65
His wife stopped by on the 12th they told her they had no record of the order. He placed the order there. But to tell you how long it really takes they had them ready the next afternoon at 4.


That actually sounds like the textbook definition of good customer service. Mistake brought to their attention and they corrected it as soon as possible. confused2

But it's all about expectation management, I believe. Not saying that Tyler doesn't need to do some things to ramp up production, but they are a small company with a good, CUSTOM-MADE-TO-ORDER product and the demand has exceeded their expectations, and everyone else's too.


The larger problem is that the average customer waits until the hunting rush right before the season to place an order, and everyone expects nearly instant delivery. Add to that a good quality control process that might reject materials received from suppliers, and it becomes no stretch of the imagination to see what's going on now.


Prior to his wife stopping by the hunter had called for 3 days and left messages with no return call. At the same time I had called wanting to place an order myself but could not get anyone to answer. Because they jumped on the order after someone had to go by their office and they admittedly had lost an order previously placed in person doesn't not constitute good customer service.

I've ordered Windows 4 times from Tyler at different times of year and have even asked once about Aug-Sept being their busy period and he said it was not that much of an up tick in orders compared to the rest of the year.

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#6482244 - 10/05/16 01:51 PM Re: windows [Re: Txhunter65]
kry226 Online   content


Registered: 01/11/09
Posts: 5042
Loc: Germany
Originally Posted By: Txhunter65
Originally Posted By: kry226
Originally Posted By: Txhunter65
His wife stopped by on the 12th they told her they had no record of the order. He placed the order there. But to tell you how long it really takes they had them ready the next afternoon at 4.


That actually sounds like the textbook definition of good customer service. Mistake brought to their attention and they corrected it as soon as possible. confused2

But it's all about expectation management, I believe. Not saying that Tyler doesn't need to do some things to ramp up production, but they are a small company with a good, CUSTOM-MADE-TO-ORDER product and the demand has exceeded their expectations, and everyone else's too.


The larger problem is that the average customer waits until the hunting rush right before the season to place an order, and everyone expects nearly instant delivery. Add to that a good quality control process that might reject materials received from suppliers, and it becomes no stretch of the imagination to see what's going on now.


Prior to his wife stopping by the hunter had called for 3 days and left messages with no return call. At the same time I had called wanting to place an order myself but could not get anyone to answer. Because they jumped on the order after someone had to go by their office and they admittedly had lost an order previously placed in person doesn't not constitute good customer service.

I've ordered Windows 4 times from Tyler at different times of year and have even asked once about Aug-Sept being their busy period and he said it was not that much of an up tick in orders compared to the rest of the year.


Well, sir, I guess you got it all figured out then. Must be a crappy company since they got where they are based on customer service and product feedback here and other forums. And that you "asked once" means nothing about what's going on today.
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#6482558 - 10/05/16 05:09 PM Re: windows [Re: WatersFowler]
Wilhunt Online   content
Veteran Tracker

Registered: 07/26/13
Posts: 2750
Loc: New Braunfels, San Saba county

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#6483165 - 10/06/16 01:14 AM Re: windows [Re: WatersFowler]
WatersFowler Offline
Woodsman

Registered: 08/19/12
Posts: 217
Loc: Melissa, TX
I decided to drive by their office since i was in the area today. I met two really nice young men who apologized for their lack of call backs. They actually said that it didn't surprise them as they had recently hired a lady to "not answer the phone, only to return messages". We can all say what we want about customer service and I wasn't trying to complain, only ask if anyone else had experienced the same trouble I was having. I joined a lease late and had to build a blind late. I don't have to have the windows for opener as they can be added later. I just needed to talk to someone to confirm my custom size windows were possible. I ordered my windows and will deal with them once they are completed. Thanks to everyone for the feedback and we can all move along now. cheers
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Go ------------> elmer

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#6484005 - 10/06/16 02:35 PM Re: windows [Re: WatersFowler]
kry226 Online   content


Registered: 01/11/09
Posts: 5042
Loc: Germany
Originally Posted By: WatersFowler
I decided to drive by their office since i was in the area today. I met two really nice young men who apologized for their lack of call backs. They actually said that it didn't surprise them as they had recently hired a lady to "not answer the phone, only to return messages". We can all say what we want about customer service and I wasn't trying to complain, only ask if anyone else had experienced the same trouble I was having. I joined a lease late and had to build a blind late. I don't have to have the windows for opener as they can be added later. I just needed to talk to someone to confirm my custom size windows were possible. I ordered my windows and will deal with them once they are completed. Thanks to everyone for the feedback and we can all move along now. cheers


up
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#6484295 - 10/06/16 05:35 PM Re: windows [Re: WatersFowler]
DrifterAT Offline
Tracker

Registered: 01/25/15
Posts: 512
Loc: Austin, Texas
I picked up 6 of their tinted flip up windows Friday and was assured all necessary hardware was include. When I went to install the windows at the lease, no wood screws were packaged and Home Depot was 35 miles away.

Windows are very nice!

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#6484475 - 10/06/16 08:02 PM Re: windows [Re: WatersFowler]
Txhunter65 Offline
Tracker

Registered: 02/13/15
Posts: 595
Loc: Waxahachie, TX
popcorn

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#6484668 - 10/06/16 09:58 PM Re: windows [Re: WatersFowler]
ETXFIREMAN 1 Offline
Veteran Tracker

Registered: 01/20/10
Posts: 3422
Loc: Canton, Tx
They don't include screws, they'd have to package wood and metal screws because they do not know what your blind is made of....

I have 5 of the tinted windows and an insulated door from them and couldn't be happier.
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Originally Posted By: BMD
No doubt about the AR crap, just damn shame hunters don't have self control and knowledge



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#6484734 - 10/07/16 01:11 AM Re: windows [Re: ETXFIREMAN 1]
kry226 Online   content


Registered: 01/11/09
Posts: 5042
Loc: Germany
Originally Posted By: DrifterAT
I picked up 6 of their tinted flip up windows Friday and was assured all necessary hardware was include. When I went to install the windows at the lease, no wood screws were packaged and Home Depot was 35 miles away.

Windows are very nice!


Originally Posted By: Txhunter65
popcorn


Originally Posted By: ETXFIREMAN 1
They don't include screws, they'd have to package wood and metal screws because they do not know what your blind is made of....

I have 5 of the tinted windows and an insulated door from them and couldn't be happier.


popcorn
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#6489016 - 10/10/16 10:34 AM Re: windows [Re: WatersFowler]
ccc_carter Offline
Light Foot

Registered: 10/07/16
Posts: 14
Loc: Fort Worth
I really like the product that deerview makes....I've seen them several times over the years at the TTH show in fort worth, unfortunately I recently decided to bite the bullet and put some nice windows in a new stand I was building and never could get a hold of anyone in the office. I called multiple times over about a two week period and finally left one message...with no return call. I eventually ended up buying from Dickinson after a lot of searching for an alternative. I can say I am very pleased with the Dickinson windows they seem to be a great product.

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