Some of you may remember that I recently tried out a Mossberg Patriot, the new economy bolt-action rifle from Mossberg that breaks from its long-held tradition of producing good rifles housed in goofy-looking stocks.
The Patriot stock is actually very good, both in appearance and function. I spent a bit extra for the laminated stock with the action and barrel having the marinecoat finish, on the 30-06 that I ordered.
The rifle was like the other low-cost hunting rifles made by Ruger, Savage etc. in that it was accurate.
A problem cropped up, though. Upon the first firing, some of the marinecoat finish peeled or chipped off of the muzzle.
So, I called the service department at Mossberg. The lady sent me a pre-paid FedEx shipping label via eMail. I printed it out, boxed up the gun, and took it to the local FedEx shipping agent, a print shop in this small desert town. Off it went to the Mossberg facility in Eagle Pass, Texas.
A few days later, Mossberg called to let me know that they had the rifle. I asked about turn-around time. The lady said that they were not getting a lot of returns, so the rifle should be fixed up within a week or two.
Six days after that conversation, the rifle was delivered to my door. Considering shipping time, I'm guessing that it spent three, maybe four days at the factory before being sent back to me.
I got the same gun back, with the problem fixed. It looks great. I would have test fired it this morning, but the range is closed until this afternoon, while local law enforcement guys get in some practice and training there.
Anyway, I'm just saying that I am impressed with the service that I got from Mossberg. The rifle is impressive too. All of the low-cost hunting rifles shoot pretty good - but the Mossberg Patriot stands out because it is the only one that doesn't have that "goofy look".
There's a turn-around for you.