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Max Online: 16728 @ 03/25/12 08:51 AM
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#6378512 - 07/22/16 09:42 AM Mossberg Service
charlesb Offline
Pro Tracker

Registered: 04/07/10
Posts: 1408
Loc: West Texas mountains
Some of you may remember that I recently tried out a Mossberg Patriot, the new economy bolt-action rifle from Mossberg that breaks from its long-held tradition of producing good rifles housed in goofy-looking stocks.

The Patriot stock is actually very good, both in appearance and function. I spent a bit extra for the laminated stock with the action and barrel having the marinecoat finish, on the 30-06 that I ordered.



The rifle was like the other low-cost hunting rifles made by Ruger, Savage etc. in that it was accurate.



A problem cropped up, though. Upon the first firing, some of the marinecoat finish peeled or chipped off of the muzzle.



So, I called the service department at Mossberg. The lady sent me a pre-paid FedEx shipping label via eMail. I printed it out, boxed up the gun, and took it to the local FedEx shipping agent, a print shop in this small desert town. Off it went to the Mossberg facility in Eagle Pass, Texas.

A few days later, Mossberg called to let me know that they had the rifle. I asked about turn-around time. The lady said that they were not getting a lot of returns, so the rifle should be fixed up within a week or two.

Six days after that conversation, the rifle was delivered to my door. Considering shipping time, I'm guessing that it spent three, maybe four days at the factory before being sent back to me.

I got the same gun back, with the problem fixed. It looks great. I would have test fired it this morning, but the range is closed until this afternoon, while local law enforcement guys get in some practice and training there.

Anyway, I'm just saying that I am impressed with the service that I got from Mossberg. The rifle is impressive too. All of the low-cost hunting rifles shoot pretty good - but the Mossberg Patriot stands out because it is the only one that doesn't have that "goofy look".

Heh! smile

There's a turn-around for you.





Edited by charlesb (07/22/16 10:09 AM)
_________________________
Kind regards, charlesb

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#6378522 - 07/22/16 09:49 AM Re: Mossberg Service [Re: charlesb]
68A Offline
Veteran Tracker

Registered: 09/29/12
Posts: 2298
Loc: North Texas
Good write up, thanks.

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#6378633 - 07/22/16 11:00 AM Re: Mossberg Service [Re: charlesb]
Tactical Cowboy Online   content
Veteran Tracker

Registered: 08/23/11
Posts: 2853
Loc: Abilene
Good deal. It's great to do business with a company with good customer service.
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The secret to a long life is to try not to shorten it

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#6378702 - 07/22/16 12:01 PM Re: Mossberg Service [Re: charlesb]
blackcoal Offline
THF Trophy Hunter

Registered: 01/19/12
Posts: 7571
Loc: 60 Mi North of DFW
Thanks, nice to know because there is a lot of bashing going on lately...
_________________________
The Greatest Enemy of knowledge is not ignorance,
it is the illusion of knowledge.--Stephen Hawking

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#6378722 - 07/22/16 12:18 PM Re: Mossberg Service [Re: charlesb]
Dalee7892 Online   content
Pro Tracker

Registered: 05/04/15
Posts: 1002
Loc: Denton County
I have one in 308, looks a bit like the Ruger Gunsite. Shots as good as I can.

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#6379302 - 07/22/16 09:11 PM Re: Mossberg Service [Re: charlesb]
WileyCoyote Online   content
Extreme Tracker

Registered: 09/01/04
Posts: 4535
Loc: The Dogwood Capital of Texas
Huh?!?! Whadda Ya Think About That...Impressive too comes to mind for sure...and worth posting about in lihgt of how some mucho bigger gun folks treat their customer base. Thx for the followup.
Ron
_________________________
Remember Aesops Fables outcome of the "Scorpion & and the Frog's" crossing the river when they get to other side

TooTaToo...We have MET the Enemy...and He is US !!... Pogo

Those who fail to learn from History are doomed to repeat it...George Santayana

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#6379341 - 07/22/16 09:36 PM Re: Mossberg Service [Re: charlesb]
booradley Online   content
Pro Tracker

Registered: 01/20/11
Posts: 1698
Loc: Justin, TX
I'm glad you received good service. I had a really bad experience with Mossberg CS back in 2011 involving an SA-20. Finally got my money back. I read posts all of the time where a person states they will never buy from a certain company again because of one bad experience.

Every company makes mistakes and I believe in giving everyone a mulligan once. I bought a 930 after my bad experience and am glad I did.
_________________________
I joined the circus to become a clown fighter. I now know 46 different ways to kill a clown.

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#6379381 - 07/22/16 10:02 PM Re: Mossberg Service [Re: charlesb]
100%TEXAN Offline
Veteran Tracker

Registered: 03/15/10
Posts: 3495
Loc: Gilmer, TX
I had a 930 that had some problems with the gas rings. I listed it for sale and made the buyer aware of the problem. He bought the shotgun from me for asking price. He called me a week after the sale to let me know that Mossberg made everything right and sent new gas rings for ths shotgun at no cost.

I have since bought 2 930 SPX and a couple of SA-20's. Mossberg gets the nod on new shotgun purchases.

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