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RCBS online customer service. #6309263 05/24/16 12:55 PM
Joined: Dec 2008
Posts: 41,082
J.G. Offline OP
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Instead of sitting on hold, I sent an e-mail. I was down to one decapping pin for LR primer cases. I explained that I would like to replace the two broken ones, and have one for a spare. A reply email came the next day, advising me the pins had shipped at no cost.

A package arrived yesterday, which is exactly one week from the reply email. They didn't send what I asked for. They sent 5 LR decapping pins, 5 LR headed decapping pins, and 5 SR decapping pins.

They always impress me.


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Re: RCBS online customer service. [Re: J.G.] #6309394 05/24/16 02:22 PM
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okie44 Offline
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They have sent parts for equipment that I have bought used on a couple of occasions. I have explained that I purchased used and offered to pay for the parts. On one occasion the turret bolt was bent and looked like it had been run over with a forklift, another was Lube-Matic that was missing parts. Good folks to deal with for sure.


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Re: RCBS online customer service. [Re: J.G.] #6309398 05/24/16 02:24 PM
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They always succeed in impressing me as well.


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Re: RCBS online customer service. [Re: J.G.] #6309416 05/24/16 02:32 PM
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Judd Online Confused
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They are no Lee...that's for sure bolt

grin


Originally Posted by Phil Robertson
Don't let your ears hear what your eyes didn't see, and don't let your mouth say what your heart doesn't feel
Re: RCBS online customer service. [Re: Judd] #6309550 05/24/16 04:06 PM
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J.G. Offline OP
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Originally Posted By: Judd
They are no Lee...that's for sure bolt

grin


stir


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Re: RCBS online customer service. [Re: J.G.] #6309644 05/24/16 05:18 PM
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Teal28 Offline
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Had a die lock ring set screw strip out a while back. They sent me a brand new one free of charge.
Have gotten several pins and a mandrel once too. Quick turn around and no questions asked.
Good folks to deal with for sure.


Re: RCBS online customer service. [Re: J.G.] #6309833 05/24/16 07:57 PM
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Old_Town Offline
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They just sent me a new decapping pin, they have good customer service, but so does Lee in my experience.

Re: RCBS online customer service. [Re: J.G.] #6310530 05/25/16 11:47 AM
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headhunter54 Offline
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I bent a part on my hand priming tool, called and tried to purchase a new one. They wouldn't take my money but got the new piece in a week. 5 Star folks.

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