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RCBS online customer service.
#6309263
05/24/16 12:55 PM
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Joined: Dec 2008
Posts: 41,082
J.G.
OP
THF Celebrity
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OP
THF Celebrity
Joined: Dec 2008
Posts: 41,082 |
Instead of sitting on hold, I sent an e-mail. I was down to one decapping pin for LR primer cases. I explained that I would like to replace the two broken ones, and have one for a spare. A reply email came the next day, advising me the pins had shipped at no cost.
A package arrived yesterday, which is exactly one week from the reply email. They didn't send what I asked for. They sent 5 LR decapping pins, 5 LR headed decapping pins, and 5 SR decapping pins.
They always impress me.
800 Yard Steel Range Precision Rifle Instruction Memberships and Classes Available
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Re: RCBS online customer service.
[Re: J.G.]
#6309394
05/24/16 02:22 PM
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Joined: Apr 2011
Posts: 988
okie44
Tracker
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Tracker
Joined: Apr 2011
Posts: 988 |
They have sent parts for equipment that I have bought used on a couple of occasions. I have explained that I purchased used and offered to pay for the parts. On one occasion the turret bolt was bent and looked like it had been run over with a forklift, another was Lube-Matic that was missing parts. Good folks to deal with for sure.
�The trouble ain't that there is too many fools, but that the lightning ain't distributed right.� Mark Twain
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Re: RCBS online customer service.
[Re: J.G.]
#6309398
05/24/16 02:24 PM
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Joined: Dec 2008
Posts: 22,630
Cast
THF Celebrity
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THF Celebrity
Joined: Dec 2008
Posts: 22,630 |
They always succeed in impressing me as well.
Cast I have a short attention spa
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Re: RCBS online customer service.
[Re: J.G.]
#6309416
05/24/16 02:32 PM
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Joined: Jan 2009
Posts: 19,157
Judd
#1 Creedmoor Fan
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#1 Creedmoor Fan
Joined: Jan 2009
Posts: 19,157 |
They are no Lee...that's for sure
Don't let your ears hear what your eyes didn't see, and don't let your mouth say what your heart doesn't feel
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Re: RCBS online customer service.
[Re: Judd]
#6309550
05/24/16 04:06 PM
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Joined: Dec 2008
Posts: 41,082
J.G.
OP
THF Celebrity
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OP
THF Celebrity
Joined: Dec 2008
Posts: 41,082 |
800 Yard Steel Range Precision Rifle Instruction Memberships and Classes Available
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Re: RCBS online customer service.
[Re: J.G.]
#6309644
05/24/16 05:18 PM
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Joined: Dec 2008
Posts: 4,872
Teal28
Extreme Tracker
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Extreme Tracker
Joined: Dec 2008
Posts: 4,872 |
Had a die lock ring set screw strip out a while back. They sent me a brand new one free of charge. Have gotten several pins and a mandrel once too. Quick turn around and no questions asked. Good folks to deal with for sure.
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Re: RCBS online customer service.
[Re: J.G.]
#6309833
05/24/16 07:57 PM
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Joined: Sep 2004
Posts: 3,523
Old_Town
Extreme Tracker
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Extreme Tracker
Joined: Sep 2004
Posts: 3,523 |
They just sent me a new decapping pin, they have good customer service, but so does Lee in my experience.
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Re: RCBS online customer service.
[Re: J.G.]
#6310530
05/25/16 11:47 AM
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Joined: Jul 2011
Posts: 713
headhunter54
Tracker
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Tracker
Joined: Jul 2011
Posts: 713 |
I bent a part on my hand priming tool, called and tried to purchase a new one. They wouldn't take my money but got the new piece in a week. 5 Star folks.
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