Turned in all my stuff in mid-February but haven't heard a peep. Anybody in the same boat?
I was all in 18-Feb, got my license 76 days later. I called DPS after my 60 day mark and they gave me an update as to where my application was in the process. Might give them a call and see if there is some problem.
I waited 18 minutes on hold and gave up. Sent an email and got this lovely response:
Due to a large increase in Handgun License applications, Customer Service Representatives are temporarily assisting in processing applications. At this time, we are diligently working applications to process within statutory mandates.
Prior to and after HB 910 (Open Carry) took effect, DPS received approximately 136,000 Handgun License application payments compared to approximately 57,000 over the same time period last year (a 139% increase).
In anticipation of the increased application volume, DPS has proactively implemented measures to ensure compliance with the statutory processing time frames for original and renewal applications. Outlined below are the steps the Agency is taking to process the increased volume:
1) Authorized overtime for DPS Regulatory Services Division (RSD) staff, extended work hours and implemented additional shifts seven days a week.
2) Reassigned RSD Customer Service Representatives to Licensing on a temporary basis to process applications.
3) Hired temporary staff to assist RSD in processing LTC applications.
4) DPS has also initiated an overtime project involving multiple divisions outside of RSD to assist in processing the influx of applications. This effort has resulted in additional employees (working multiple shifts, seven days a week) assisting with LTC processing (outside of their regular work schedules).
By statute, DPS has up to 60 days to issue an original LTC, and 45 days to issue a renewal license. However, it is imperative that applicants understand that these time periods are calculated from the time a fully-completed application AND supporting documents are received by the department. In the event more information or documents are required to complete an application, DPS has an additional 180 days to complete the review process.
More information on this increase and the LTC application process is available at the DPS website under the following link: https://www.txdps.state.tx.us/rsd/chl/applicantreminder.htm