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#6270623 - 04/21/16 07:14 PM Great American Company with Awesome Customer Service
pharmvet Online   content
Pro Tracker

Registered: 11/10/07
Posts: 1094
Loc: North East Tx
I have an old IRP Super Cooler "Outback" series cooler that I purchased about 20 years ago. At that time it was the first serious cooler (that I knew of) that was specifically made for hunters and fisherman. This was before the Yeti rage. I like it because it is very well made and also because it was made right here in the USA by "Iowa Rotocast Products". It has a metal faucet to drain it, stainless cable to keep the lid from opening too far, a full stainless piano hinged lid, built in cutting board, metal latches, and molded in handles. It has been on numerous hunting and fishing trips with me over the past 2 decades (Colorado, New Mexico, West Texas, Kansas, Louisiana, South Texas etc.) I have probably aged 50 deer in it (add ice, drain bloody water for 10-12 days). In short, I LOVE THIS COOLER.

A few weeks ago, some buddies and I went offshore fishing in Lousianna and brought home some Tuna and Redfish. After putting the Tuna on the freezer, I left my IRP Super Cooler open to get the fishy smell out. That night, we got some serious wind and I found my cooler the next morning blown across my yard. In the process of getting tossed around with it's lid open, several of the rivets holding the hinge were broken and the lid was very wobbly.
Needless to say, I was heartbroken. When I find something I really like, I hold on to it. That cooler has become a very important component of my hunting and fishing gear. I examined it closely and tried to decide how I could "fix" it so that I would still be happy with it.

On a whim, I decided to call IRP. After talking with them I was told that they are now making coolers under the manufacturer name "Grizzly Coolers". They are still made in the USA. After describing my dilemma , the IRP operator told me that there were still a couple of employees with Grizzly that were around when my IRP Outback was made. She then connected me with Isiac. I described my situation to Isiac and he told me that he remembered the exact types of rivets that were used in the mfg. process. He then proceeded to tell me that he would speak with Curt to see if they still had any lying around. I left my phone number. A couple if days later I received a call from Isiac who told me that Curt had gathered up several of the rivets that were used to build my cooler and that he would send them to me along with a new rivet gun. All I needed to do was pay a small shipping fee ($10) The then took his time and described to me that I would need to poke the old rivet stub in and let it fall in the void between the inner and outer walls of the cooler before installing the new rivets. 5 days later a package arrived on my doorstep with a new rivet gun, and a small ziplock bag containing 20-30 of the EXACT rivets I needed plus a properly sized drill bit in case any of the broken ones had to be drilled out. I followed Isiac's instructions and I am proud to report that my old friend is back to its old self 100% fixed and fully functional.

This entire write up was done in order to give a GREAT BIG SHOUT OUT to a great American company with great employees. The folks at IRP (now Grizzly Coolers) bent over backward and went out of their way to give the very best customer service that I could have asked for. I dare you to get this kind of customer service with overseas companies.

The next time I need a hunting /fishing cooler it's going to be a GRIZZLY COOLER. I would encourage you to do the same!!!!











Edited by pharmvet (04/21/16 07:26 PM)

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#6270970 - 04/22/16 07:26 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
poisonivie Online   happy


Registered: 03/10/09
Posts: 7077
Loc: Bridgeport, Tx
Great story.
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Where did America go? I can't find her.

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#6270980 - 04/22/16 07:32 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
Pitchfork Predator Online   content
THF Celebrity

Registered: 01/25/13
Posts: 10818
Loc: Murphy, TX Dickens county
Great to know there are great companies with people that care about helping when you need it. cheers
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#6271001 - 04/22/16 07:47 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
Fat Tire Online   content
Tracker

Registered: 06/01/12
Posts: 950
Loc: Wylie, TX
That's great to know. I have that exact same cooler, except mine is black. My boss gave it to me years ago.

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#6271005 - 04/22/16 07:49 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
rabbit_jack Offline
Bird Dog

Registered: 01/13/16
Posts: 293
Loc: Central Texas
Good to go for another 20 years! up
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"I call that bold talk for a one-eyed fat man!"

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#6271054 - 04/22/16 08:28 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
Halfadozen Offline
THF Trophy Hunter

Registered: 10/29/09
Posts: 7687
Loc: Parker County
Great story! Had a similar situation with Bad Boy Mowers. Without all the details, I called them up about a situation, they pulled the lead engine installer off the production line and he walked me through step by step for 30 minutes to do a repair.
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Freedom is a fragile thing ...Those who have known freedom, and then lost it, have never known it again.
-- Ronald Reagan


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#6271305 - 04/22/16 11:17 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
dkershen Offline


Registered: 05/14/09
Posts: 15139
Loc: Denton/Argyle
Great story thanks for posting
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#6271310 - 04/22/16 11:19 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
SniperRAB Online   content
GRAMPS!!!

Registered: 03/26/12
Posts: 21085
Loc: Nurturing Biosphere Mothership
up cheers
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#6271315 - 04/22/16 11:22 AM Re: Great American Company with Awesome Customer Service [Re: SniperRAB]
kdkane1971 Online   content
Pro Tracker

Registered: 01/30/14
Posts: 1802
Loc: Mesopotamia
Originally Posted By: SniperRAB
up cheers

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#6271317 - 04/22/16 11:23 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
BOBO the Clown Offline
decoy

Registered: 04/19/07
Posts: 41089
Loc: Metroplex
Big fan of Grizzly. Have two of their coolers

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#6271368 - 04/22/16 11:52 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
DuckCoach1985 Online   content
Pro Tracker

Registered: 10/09/13
Posts: 1413
Loc: SMTX
That's an awesome story! up
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Cut 'Em!!!

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#6271371 - 04/22/16 11:52 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
Cast Offline
THF Celebrity

Registered: 12/14/08
Posts: 14901
Loc: North Texas - God's Country
Good job!
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Cast



I have a short attention spa

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#6271856 - 04/22/16 06:04 PM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
Kawabuggy Offline
Pro Tracker

Registered: 01/14/08
Posts: 1622
Loc: Houston, TX
Just a quick tip on how to get the "fishy smell" out. Fill the cooler about 1/4 full with clear, fresh, water, and a cap full of your favorite dishwashing soap. Now add 1/4 cup of bleach and scrub all internal surfaces with an old sponge. Rinse repeatedly until you are sure all bleach and soap has been removed. It will smell fresher than the day it was made, and will be cleaner too.
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A hog is nothing more than a bullet receptacle.

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#6272325 - 04/23/16 08:06 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
colt45 Online   content
THF Trophy Hunter

Registered: 08/19/06
Posts: 5390
Loc: bastrop county
nice to hear
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#6272338 - 04/23/16 08:16 AM Re: Great American Company with Awesome Customer Service [Re: pharmvet]
Western Online   content
THF Celebrity

Registered: 04/20/11
Posts: 23581
Loc: Wise County Texas
up Rivet gun is worth more than they charged IMO, I'd say that is some great customer service.
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