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Max Online: 16728 @ 03/25/12 08:51 AM
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#6255838 - 04/11/16 05:03 PM BROWING CUSTOMER SERVICE
JCB Online   content
THF Celebrity

Registered: 02/06/07
Posts: 22835
Loc: M.I.A.
Guys and gals I sincerely hope yall NEVER have to deal with Brownings customer service! I have been trying to get parts from them since early February because of the issues they are having with the Dura Touch stocks and the incompetence is epic to say the least.

Somehow they have it in their computer that I have a 10 gauge even though I never told them that and even gave them the serial number so they know everything there is to know about the gun. They even told me when it was made without me asking. LOL!

Then I was told I would have the parts in a week or so. They never showed up. Called and was told they were on back order because they didn't have ones to fit the 10 gauge. Once again I never told them it was a 10 gauge so I told them to correct it in the computer. He also told me they sent me a rear stock. I never saw it. LOL This was a month ago.

Today out of the clear blue a rear stock shows up with a recent shipping date and they STILL have me in the computer for a 10 gauge forearm on back order based on the packing sheet. GEEEZZZ!!! Must have tried calling the parts counter 100 times and a recording tells me their people are busy and to try again later. Cant even leave a message for the parts counter to get this corrected AGAIN before they send me the wrong stock. I did leave a message at the returns desk since it was the only place I could find to leave a message but I have little hope that the message will find the right person.

If any of you guys have any direct numbers to a real person at Browning that might be able to help please send it to me.

Thanks!
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#6255880 - 04/11/16 05:28 PM Re: BROWING CUSTOMER SERVICE [Re: JCB]
FiremanJG Offline
THF Celebrity

Registered: 12/16/08
Posts: 17893
Loc: Wolfe City, TX
Be careful complaining about bad customer service. Many people will tell you how wrong you are.
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800 Yard Steel Rifle Range
Long Range Shooting Instruction
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#6255897 - 04/11/16 05:44 PM Re: BROWING CUSTOMER SERVICE [Re: JCB]
Nogalus Prairie Online   content
THF Celebrity

Registered: 11/22/10
Posts: 19245
Loc: Corsicana
Sorry to hear that buddy.

For some reason I have never been attracted to Brownings - except for a little BL-22 I bought that I love. Hope it works out for you.
_________________________
Originally Posted By: REALKILLER
That's the way I hunt don't know many that do. If a deer gets buy me I will try to run him down. Ive killed a bunch that way.



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#6255906 - 04/11/16 05:50 PM Re: BROWING CUSTOMER SERVICE [Re: JCB]
dredd Offline
Tracker

Registered: 04/26/10
Posts: 868
Loc: Dallas / Fort Worth Area
That's what he gets for buying a 10/g.

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#6255992 - 04/11/16 06:42 PM Re: BROWING CUSTOMER SERVICE [Re: Nogalus Prairie]
JCB Online   content
THF Celebrity

Registered: 02/06/07
Posts: 22835
Loc: M.I.A.
Originally Posted By: Nogalus Prairie
Sorry to hear that buddy.

For some reason I have never been attracted to Brownings - except for a little BL-22 I bought that I love. Hope it works out for you.


Sad part is I was really impressed with Browning when I called them the first time in early February. Thought for sure I was going to have a uphill battle on my hands but they didn't give me any problems at all because they were well aware of the issues customers were having with the Dura Touch finish and were going to do their best to make it right. Its been downhill ever since with them. Now I cant even be put on hold for 30 minutes until their next "Agent" is available.

By the way I have the extensions memorized by heart now. When you call just press 3, then 3 again, then 2. That will take you to the parts counter where all the "Agents" are busy and the polite man on the recording tells you to call back later.
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#6256035 - 04/11/16 07:03 PM Re: BROWING CUSTOMER SERVICE [Re: JCB]
Nogalus Prairie Online   content
THF Celebrity

Registered: 11/22/10
Posts: 19245
Loc: Corsicana
bang
_________________________
Originally Posted By: REALKILLER
That's the way I hunt don't know many that do. If a deer gets buy me I will try to run him down. Ive killed a bunch that way.



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#6256160 - 04/11/16 08:22 PM Re: BROWING CUSTOMER SERVICE [Re: JCB]
jeepercreeper Online   content
Extreme Tracker

Registered: 11/07/10
Posts: 3639
Loc: DFW
Ive only dealt with them once and it went really smoothly. That was a few years ago so maybe they've gone downhill.

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#6256303 - 04/11/16 10:02 PM Re: BROWING CUSTOMER SERVICE [Re: JCB]
DannyB Online   content
THF Trophy Hunter

Registered: 09/15/04
Posts: 6827
Loc: N.E. TX
Were you talking to a Jap? Maybe they misunderstood.
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#6256472 - 04/12/16 07:26 AM Re: BROWING CUSTOMER SERVICE [Re: JCB]
Colt W. Knight Offline
Veteran Tracker

Registered: 03/22/11
Posts: 2036
Loc: West Virginia
I bought a Browning Safe, and it has a stamped steel tag with a serial number. When I tried to register it on their website, the website tells me it is an invalid serial number. Tried calling a real human to register my safe and when I finally spoke to someone they said I had to register it online. Are you kidding me, I just told them the story about how the online registration didn't work.

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#6256508 - 04/12/16 07:53 AM Re: BROWING CUSTOMER SERVICE [Re: JCB]
mx3p4 Offline
Light Foot

Registered: 12/10/12
Posts: 38
Loc: weatherford tx.


browning service sucks.

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#6256535 - 04/12/16 08:10 AM Re: BROWING CUSTOMER SERVICE [Re: JCB]
poisonivie Online   happy


Registered: 03/10/09
Posts: 7073
Loc: Bridgeport, Tx
Maybe try talking to Briley. See if they can help.
_________________________
Where did America go? I can't find her.

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#6256783 - 04/12/16 11:37 AM Re: BROWING CUSTOMER SERVICE [Re: JCB]
aggiehunter03 Offline
Veteran Tracker

Registered: 11/13/09
Posts: 2144
Loc: Mineral Wells, Texas
Hate to hear that but if you want to see what BAD customer service is just try Beretta. I only had one experience with Browning and I cracked the wood stock on my Abolt. They replaced it for free even thought I told them it was my fault. It wasn't as pretty as the one I cracked but it was still free.
_________________________
Originally Posted By: Dan90210
I was looking at man bags online.


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#6257129 - 04/12/16 04:00 PM Re: BROWING CUSTOMER SERVICE [Re: JCB]
JCB Online   content
THF Celebrity

Registered: 02/06/07
Posts: 22835
Loc: M.I.A.
Got tired of trying the customer service number so I called a different number and used extension 7 which is for authorized dealers........wouldn't you know it I got a real person right away!!! roflmao Anyway I asked the lady to put me in touch with customer service. Guy named Joe answered the phone and I told him my issue and he gave me another number for customer service but guess what......they close at 3pm so another day and still the same problems. I don't know if I should laugh or cry. hammer
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#6257134 - 04/12/16 04:07 PM Re: BROWING CUSTOMER SERVICE [Re: JCB]
Nogalus Prairie Online   content
THF Celebrity

Registered: 11/22/10
Posts: 19245
Loc: Corsicana
God is teaching you patience. That's all I can figure. smile
_________________________
Originally Posted By: REALKILLER
That's the way I hunt don't know many that do. If a deer gets buy me I will try to run him down. Ive killed a bunch that way.



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#6257244 - 04/12/16 05:34 PM Re: BROWING CUSTOMER SERVICE [Re: JCB]
DH3 Offline
Bird Dog

Registered: 11/18/14
Posts: 309
Loc: Katy
It would be interesting to hear Browning's side of this story.

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