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anyone here dealt with rock river on warranty stuff before? #6244848 04/01/16 11:58 PM
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hopalong Offline OP
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I bought an lar47-x1 a while back and had to send it in due to not cycling properly and most times not at all, well over a month ago. sent another email today and this is the first one with no response by end of day.
starting to think they lost the dam thing or resold it, anyone here have any dealings with them.



lake fork FISHERMANS COVE MARINA - 903 474 7479 reservations

Re: anyone here dealt with rock river on warranty stuff before? [Re: hopalong] #6245174 04/02/16 05:51 AM
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No dealings personally, but hope it works out for ya, Hop.


Originally Posted by bill oxner
I just turned it on . I was looking bird dogs in the butt this morning.


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Re: anyone here dealt with rock river on warranty stuff before? [Re: hopalong] #6245498 04/02/16 05:06 PM
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Tactical Cowboy Offline
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I had a trigger that wore out. Sent it to them and they sent me a replacement.


The secret to a long life is to try not to shorten it.
Re: anyone here dealt with rock river on warranty stuff before? [Re: hopalong] #6246682 04/04/16 12:31 AM
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blackcoal Offline
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April Fools Day ???


The Greatest Enemy of knowledge is not ignorance,
it is the illusion of knowledge.--Stephen Hawking
Re: anyone here dealt with rock river on warranty stuff before? [Re: Tactical Cowboy] #6246684 04/04/16 12:34 AM
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blackcoal Offline
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Originally Posted By: Tactical Cowboy
I had a trigger that wore out. Sent it to them and they sent me a replacement.


They were so brazen to actually make you send them the faulty trigger ?? Horrible, absolutely inconceivable.


The Greatest Enemy of knowledge is not ignorance,
it is the illusion of knowledge.--Stephen Hawking
Re: anyone here dealt with rock river on warranty stuff before? [Re: blackcoal] #6247080 04/04/16 01:18 PM
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Tactical Cowboy Offline
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Originally Posted By: blackcoal
Originally Posted By: Tactical Cowboy
I had a trigger that wore out. Sent it to them and they sent me a replacement.


They were so brazen to actually make you send them the faulty trigger ?? Horrible, absolutely inconceivable.


They were. It was so difficult to drop it in the mail and wait a week for a brand new one. It still gets to me when I think about it too much. bolt


The secret to a long life is to try not to shorten it.
Re: anyone here dealt with rock river on warranty stuff before? [Re: hopalong] #6247633 04/04/16 07:51 PM
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booradley Offline
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To the OP. Every firearms manufacturer I've ever dealt with responded very well by phone, exponentially better by phone than by Email. The only exception has been Weatherby, but their Customer Service is the best I've encountered in the industry.


Don’t roll those bloodshot eyes at me.
Re: anyone here dealt with rock river on warranty stuff before? [Re: booradley] #6248582 04/05/16 03:45 PM
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hopalong Offline OP
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Originally Posted By: booradley
To the OP. Every firearms manufacturer I've ever dealt with responded very well by phone, exponentially better by phone than by Email. The only exception has been Weatherby, but their Customer Service is the best I've encountered in the industry.



I sent the rifle in on feb 16th, told on march 3rd (after emailing due to no update since sent in) that they could not find the problem. nothing for a week or so then I email again and told that they were ordering the same ammo I am using (the super cheap tula, break in and get used to the new gun) to test it with that ammo. nothing till last week when I emailed again, he is out of the office till the 12th and can not be reached, no one else knows squat about the problem apparently.

all I want is an update on the status since it has been almost 2 months (this alone is waaaay too long for any gun repair like this), called today and they can't even tell me if the trigger is the same as a standard ar, claim the hammer is not resetting when fired and now waiting on some new springs to test.

this will be my one and only rra purchase, looked for 3 months to find this gun and it turns out it will only fire certain ammo and it is not the cheap stuff either.

for the record, even my hornady will not cycle in this thing, none of my ammo be it brass cased or steel worked worth a squat.



lake fork FISHERMANS COVE MARINA - 903 474 7479 reservations

Re: anyone here dealt with rock river on warranty stuff before? [Re: hopalong] #6248934 04/05/16 08:54 PM
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booradley Offline
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Since you called, I don't know what to say. I might call back and as to speak to a manager. I say might because I'm not in your shoes and I get extremely irritated by Internet experts that always tell you exactly what they would do.


Don’t roll those bloodshot eyes at me.
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