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#6244848 - 04/01/16 06:58 PM anyone here dealt with rock river on warranty stuff before?
hopalong Offline
Pro Tracker

Registered: 12/05/10
Posts: 1492
Loc: manager, drake river ranch (fo...
I bought an lar47-x1 a while back and had to send it in due to not cycling properly and most times not at all, well over a month ago. sent another email today and this is the first one with no response by end of day.
starting to think they lost the dam thing or resold it, anyone here have any dealings with them.
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lake fork FISHERMANS COVE MARINA - 903 474 7479 reservations

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#6245174 - 04/02/16 12:51 AM Re: anyone here dealt with rock river on warranty stuff before? [Re: hopalong]
Duck_Hunter Online   content
Extreme Tracker

Registered: 10/30/14
Posts: 3591
No dealings personally, but hope it works out for ya, Hop.
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#6245498 - 04/02/16 12:06 PM Re: anyone here dealt with rock river on warranty stuff before? [Re: hopalong]
Tactical Cowboy Offline
Veteran Tracker

Registered: 08/23/11
Posts: 2967
Loc: Abilene
I had a trigger that wore out. Sent it to them and they sent me a replacement.
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#6246682 - 04/03/16 07:31 PM Re: anyone here dealt with rock river on warranty stuff before? [Re: hopalong]
blackcoal Offline
THF Trophy Hunter

Registered: 01/19/12
Posts: 7709
Loc: 60 Mi North of DFW
April Fools Day ???
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#6246684 - 04/03/16 07:34 PM Re: anyone here dealt with rock river on warranty stuff before? [Re: Tactical Cowboy]
blackcoal Offline
THF Trophy Hunter

Registered: 01/19/12
Posts: 7709
Loc: 60 Mi North of DFW
Originally Posted By: Tactical Cowboy
I had a trigger that wore out. Sent it to them and they sent me a replacement.


They were so brazen to actually make you send them the faulty trigger ?? Horrible, absolutely inconceivable.
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The Greatest Enemy of knowledge is not ignorance,
it is the illusion of knowledge.--Stephen Hawking

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#6247080 - 04/04/16 08:18 AM Re: anyone here dealt with rock river on warranty stuff before? [Re: blackcoal]
Tactical Cowboy Offline
Veteran Tracker

Registered: 08/23/11
Posts: 2967
Loc: Abilene
Originally Posted By: blackcoal
Originally Posted By: Tactical Cowboy
I had a trigger that wore out. Sent it to them and they sent me a replacement.


They were so brazen to actually make you send them the faulty trigger ?? Horrible, absolutely inconceivable.


They were. It was so difficult to drop it in the mail and wait a week for a brand new one. It still gets to me when I think about it too much. bolt
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#6247633 - 04/04/16 02:51 PM Re: anyone here dealt with rock river on warranty stuff before? [Re: hopalong]
booradley Offline
Pro Tracker

Registered: 01/20/11
Posts: 1758
Loc: Justin, TX
To the OP. Every firearms manufacturer I've ever dealt with responded very well by phone, exponentially better by phone than by Email. The only exception has been Weatherby, but their Customer Service is the best I've encountered in the industry.
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#6248582 - 04/05/16 10:45 AM Re: anyone here dealt with rock river on warranty stuff before? [Re: booradley]
hopalong Offline
Pro Tracker

Registered: 12/05/10
Posts: 1492
Loc: manager, drake river ranch (fo...
Originally Posted By: booradley
To the OP. Every firearms manufacturer I've ever dealt with responded very well by phone, exponentially better by phone than by Email. The only exception has been Weatherby, but their Customer Service is the best I've encountered in the industry.



I sent the rifle in on feb 16th, told on march 3rd (after emailing due to no update since sent in) that they could not find the problem. nothing for a week or so then I email again and told that they were ordering the same ammo I am using (the super cheap tula, break in and get used to the new gun) to test it with that ammo. nothing till last week when I emailed again, he is out of the office till the 12th and can not be reached, no one else knows squat about the problem apparently.

all I want is an update on the status since it has been almost 2 months (this alone is waaaay too long for any gun repair like this), called today and they can't even tell me if the trigger is the same as a standard ar, claim the hammer is not resetting when fired and now waiting on some new springs to test.

this will be my one and only rra purchase, looked for 3 months to find this gun and it turns out it will only fire certain ammo and it is not the cheap stuff either.

for the record, even my hornady will not cycle in this thing, none of my ammo be it brass cased or steel worked worth a squat.
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lake fork FISHERMANS COVE MARINA - 903 474 7479 reservations

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#6248934 - 04/05/16 03:54 PM Re: anyone here dealt with rock river on warranty stuff before? [Re: hopalong]
booradley Offline
Pro Tracker

Registered: 01/20/11
Posts: 1758
Loc: Justin, TX
Since you called, I don't know what to say. I might call back and as to speak to a manager. I say might because I'm not in your shoes and I get extremely irritated by Internet experts that always tell you exactly what they would do.
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