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Lee loading can go out of business for all I care. #6239885 03/29/16 03:46 AM
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I have a Lee universal decapping die, that the stem broke several months ago. I turned down a replacement and got by with it for a while. Saturday I went through the online process to get a replacement stem sent to me. I provided name address, phone number, email address, mailing address, and explained the problem. Here is the reply I received.

Hi Jason,

Please send a photo of the broken part in a reply email or send the part in to the factory for a warranty replacement.

Sincerely,


Lee Precision, Inc.
4275 Highway U
Hartford, WI 53027




The short version is, I told them I would put the die in the scrap metal bin, and never buy from Lee again. Their website says that part costs $3, and they want me to satisfy their curiosity over it?


I also told them their die lock rings are the worst in the industry. smile


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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6239891 03/29/16 03:49 AM
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I would humor them with a picture via email but that's it. That doesn't mean I disagree with your stance regarding the $3 part.

Sorry for your frustration - hopefully you feel a little better after posting this though!


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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6239894 03/29/16 03:51 AM
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Ever think that they have the photo or mail-in requirement because they don't want to send replacement parts so someone can just have extra? Situations like this are why I'd never want to be in CS. Too many people whining about mundane things. You could've sent a pic in the amount of time it took for this thread.

You couldn't get a new part on your vehicle without them having proof the one being replaced is defective. You going to never buy another vehicle again? I don't know one manufacturer that would warranty just based on a customer's word.

Last edited by tenyearsgone; 03/29/16 03:54 AM.
Re: Lee loading can go out of business for all I care. [Re: tenyearsgone] #6239923 03/29/16 04:13 AM
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Originally Posted By: tenyearsgone
Ever think that they have the photo or mail-in requirement because they don't want to send replacement parts so someone can just have extra? Situations like this are why I'd never want to be in CS. Too many people whining about mundane things. You could've sent a pic in the amount of time it took for this thread.

You couldn't get a new part on your vehicle without them having proof the one being replaced is defective. You going to never buy another vehicle again? I don't know one manufacturer that would warranty just based on a customer's word.


You evidently have not dealt with RCBS. I have had dies that I bought used with a crooked spindle. Called them, telling them it was a used die, and they still sent the part at no cost to me.

Re: Lee loading can go out of business for all I care. [Re: rjd] #6239928 03/29/16 04:20 AM
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Originally Posted By: rjd
Originally Posted By: tenyearsgone
Ever think that they have the photo or mail-in requirement because they don't want to send replacement parts so someone can just have extra? Situations like this are why I'd never want to be in CS. Too many people whining about mundane things. You could've sent a pic in the amount of time it took for this thread.

You couldn't get a new part on your vehicle without them having proof the one being replaced is defective. You going to never buy another vehicle again? I don't know one manufacturer that would warranty just based on a customer's word.


You evidently have not dealt with RCBS. I have had dies that I bought used with a crooked spindle. Called them, telling them it was a used die, and they still sent the part at no cost to me.


I haven't had any problems with my RCBS dies. It's still not a ridiculous request to email a pic. Maybe on top of proof, they want it for R&D? Everyone always thinks companies are out to screw with them.

Re: Lee loading can go out of business for all I care. [Re: J.G.] #6239961 03/29/16 05:33 AM
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I have a couple extra... I'll be happy to give you one

as long as you send me a picture of the broken one :-P I kid, I'll totally send you one though

Re: Lee loading can go out of business for all I care. [Re: J.G.] #6239982 03/29/16 10:43 AM
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My guess is that Lee wants to ensure that they send the correct part. Not everyone is knowledgeable about what the part is called by the industry.

Re: Lee loading can go out of business for all I care. [Re: J.G.] #6239983 03/29/16 10:45 AM
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I have sent Lee pictures before and they have never questioned me.
On high wear and breakage parts I just order several spares in advance. If you reload your gonna break things.
I know its the principle, but Geeze a $3.00 part ???
If your that hurt over it send me the pieces you tossed in the trash...

Last edited by Blanco; 03/29/16 10:48 AM.

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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6239990 03/29/16 10:56 AM
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I agree with JG. RCBS and Hornady have sent me replacement parts without batting an eye. I suspect Redding would treat me just as well. Lee has never been so willing to please their customers in my own experience.


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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6240023 03/29/16 12:00 PM
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Typical Lee hate.

They keep costs down with a couple extra steps. No biggie. I'd just buy two more. All decap pins can break. I have all colors and shop accordingly.


Pass the gravy.


Re: Lee loading can go out of business for all I care. [Re: GasGuzzler] #6240051 03/29/16 12:29 PM
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I broke that part eight months ago, called them then, and they asked for me to jump through some hoops. I didn't have time to wait on them, so I made a new stem on the lathe. I explained that in my reply and that I did not have THEIR broken part to show them a picture of. I also explained that RCBS never asks their customers for proof that things have broken.

Yes it is principal. Instead of waiting on Lee to get their thumb our of their a$$ I'll just order and RCBS die today. Should've known better.

And what's wrong with having one extra stem sitting around? Some of us don't live in the city where we can just quickly go get a new one.


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Re: Lee loading can go out of business for all I care. [Re: RiverRider] #6240057 03/29/16 12:35 PM
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For those thinking its just sour grapes from me, you probably never saw the post I made last year, or year before, about RCBS. I talked them up when I called customer service, because they did a fine job. I will share good customer service experiences just as much as I will share bad ones. Usual gun/ optics/ loading industry customer service has been good, that's why Lee got under my skin on this one.


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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6240091 03/29/16 01:04 PM
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That's why I have a bunch of spares for all the brands of dies that I use. RCBS decapping pins are the worst pins on the market.I dont even use their decapping dies anymore. I've never broke a Lee pin, but have bent the crap out of a few on crimped primers.

Re: Lee loading can go out of business for all I care. [Re: Txhillbilly] #6240133 03/29/16 01:46 PM
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The whole rod and pin was one piece of steel turned down to fit in the flash hole. No pin to unscrew and replace. I've broken RCBS and Redding pins before, and contacted them. Guess what! They each sent be about five spare pins. Pins break, it happens, thus the frustration with Lee in this case.


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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6240155 03/29/16 02:02 PM
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How is it 'BAD customer service',
when they agree to honor THEIR terms, ie (..."they will be repaired or replaced at no charge if returned to the factory..." )

If anything, LEE should be applauded by accepting a photo in lieu of the actual physical return.

Sorry FiremanJG, you're response just stinks on this one frown





Re: Lee loading can go out of business for all I care. [Re: J.G.] #6240167 03/29/16 02:13 PM
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I'm on Fireman's side. It's a $3 part. Probably cost far less than that to make.

And switching to RCBS is never a bad idea.


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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6240221 03/29/16 03:01 PM
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The only Lee reloading piece I have is the auto prime...just because it's simple and works.

The rest of their stuff is cheaply made and generally subpar. Hornady has taken great care of me as a customer in the past so I lean toward using them first.


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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6240234 03/29/16 03:19 PM
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I broke a Lee base the first day I had it. No thanks. Dillion or rcbs.

Re: Lee loading can go out of business for all I care. [Re: oldoak2000] #6240262 03/29/16 03:49 PM
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Originally Posted By: oldoak2000
How is it 'BAD customer service',
when they agree to honor THEIR terms, ie (..."they will be repaired or replaced at no charge if returned to the factory..." )

If anything, LEE should be applauded by accepting a photo in lieu of the actual physical return.

Sorry FiremanJG, you're response just stinks on this one frown






I agree. Will they not just sell one? I know Lee has a limited warranty; not lifetime. If you're out of the warranty period and they're still willing to replace it, I don't think you have anything to complain about.


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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6240265 03/29/16 03:53 PM
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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6240266 03/29/16 03:54 PM
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Re: Lee loading can go out of business for all I care. [Re: Tactical Cowboy] #6240281 03/29/16 04:05 PM
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That's cool. Now look up RCBS's policy....


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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6240296 03/29/16 04:34 PM
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Originally Posted By: FiremanJG
That's cool. Now look up RCBS's policy....


RCBS policy does not apply to Lee equipment, and doesn't matter in this case.

I get it. You're upset because your die broke. But that doesn't mean Lee's customer service is bad; their warranty just isn't as good.


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Re: Lee loading can go out of business for all I care. [Re: J.G.] #6240297 03/29/16 04:34 PM
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I don't get it. It would take about 3 seconds to take a picture of the broken part with your phone and attach it to the reply email. smirk There is no benefit to them to question your honesty over a $3 part. I seriously doubt that is what they are thinking. If it was my company, I would want the broken parts or at least pictures of the broken parts even it was just a 5 cent part. If it became a repeat problem I would want it to aid in redesigning it, to find if there is a quality control issue, or have it for passing on the problem of a defect to whoever they contract to make the part for them, etc. Three seconds of your time to take picture and reply it to the email is not an unreasonable request IMHO.

Re: Lee loading can go out of business for all I care. [Re: Tactical Cowboy] #6240339 03/29/16 05:12 PM
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T.C. you missed the curve. Maybe so many of us are spoiled by what RCBS does and expect everyone else to do the same. Not unlike NF, Burris, SS scopes. Their name is on it, it broke, they fix it no questions asked. It has set the standard for scope warranty.

Sniper John, you must have missed the part where I said I do not have the broken part to take a pic of. Otherwise yes, I could have sent it via my phone. It just got in my craw that I filled out all that data over a $3 part and they wanted more, that I could not provide. I'll never stray from RCBS, and Redding again if Lee is the other choice. I don't care if I have to pay twice as much, you get what you pay for.


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