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#6120873 - 01/05/16 07:06 PM SWFA question
BobG Offline


Registered: 02/23/09
Posts: 2698
Loc: Lewisville, TX
Hey fellas,

I've got a question for yall about your order experience thru SWFA. I placed an order for some AR parts at the beginning of December which was said to be delivered on 12/8, but I haven't seen it yet.

I live in a very quiet apartment complex, and have never heard any issues with package theft, so I'm not sure what to think.

Have any of you had any experience with SWFA customer service with issues like this? I've always had good experiences ordering, and Skylar is a great guy to deal with, but this is a first.

Also, I've called them a few times, just didn't get through the wait times. I'm gonna try again tomorrow


Edited by BobG (01/05/16 09:12 PM)
_________________________
Founder at Gravley Custom Woodwork: Indoor and Outdoor furniture, built-ins, small remodeling, and more

Hunters, Fisherman and other liars gather here.

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#6120879 - 01/05/16 07:08 PM Re: SWFA question [Re: BobG]
Tim9880 Offline
Bird Dog

Registered: 04/08/12
Posts: 492
Did you contact them?

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#6120880 - 01/05/16 07:08 PM Re: SWFA question [Re: BobG]
huntwest Offline
Pro Tracker

Registered: 09/17/10
Posts: 1971
Loc: Albany
Just have SWFA do a trace on it and claim insurance. I'm sure they will.

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#6120885 - 01/05/16 07:10 PM Re: SWFA question [Re: BobG]
Tim9880 Offline
Bird Dog

Registered: 04/08/12
Posts: 492
Package theft is big business in December. Im sure someone will set it right for ya. Credit card company, shipper, or SWFA.

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#6121016 - 01/05/16 08:10 PM Re: SWFA question [Re: BobG]
Cleric Offline
Veteran Tracker

Registered: 03/11/12
Posts: 2779
popcorn

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#6121022 - 01/05/16 08:16 PM Re: SWFA question [Re: BobG]
dogdown23 Offline
Tracker

Registered: 02/15/14
Posts: 924
Loc: TX
I'd probably have them track it before you put stuff like this on a public forum.
_________________________
Dogdown

The only thing that'll stop a bad man with a gun, is a good man with a gun.

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#6121024 - 01/05/16 08:17 PM Re: SWFA question [Re: dogdown23]
caddokiller Offline
THF Trophy Hunter

Registered: 09/25/06
Posts: 5423
Loc: midlothian texas
Originally Posted By: dogdown23
I'd probably have them track it before you put stuff like this on a public forum.


My thoughts exactly.
_________________________
The beauty of the Second Amendment is that it will not be needed until they try to take it.- Thomas jefferson

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#6121026 - 01/05/16 08:18 PM Re: SWFA question [Re: BobG]
SapperTitan Offline
Taking Requests

Registered: 11/17/10
Posts: 19282
Loc: Killeen/Ft Hood, TX
PM Skylar its that easy
_________________________
US Army combat engineer retired

Originally Posted By: bill oxner
I could never repay you for the pleasure I've gotten out of your meat package.

Originally Posted By: bill oxner
I ordered a number one, sandwich only, with no condoms.

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#6121031 - 01/05/16 08:19 PM Re: SWFA question [Re: BobG]
Brother in-law Online   content
THF Celebrity

Registered: 07/08/07
Posts: 25479
Originally Posted By: BobG
Hey fellas,

I've got a question for yall about your order experience thru SWFA. I placed an order for some AR parts at the beginning of December which was said to be delivered on 12/8, but I haven't seen it yet.

I live in a very quiet apartment complex, and have never heard any issues with package theft, so I'm not sure what to think.

Have any of you had any experience with SWFA customer service with issues like this? I've always had good experiences ordering, and Skylar is a great guy to deal with, but this is a first.


You still live in Lewisvile ? Probably got ganked

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#6121070 - 01/05/16 08:38 PM Re: SWFA question [Re: caddokiller]
BobG Offline


Registered: 02/23/09
Posts: 2698
Loc: Lewisville, TX
Originally Posted By: caddokiller
Originally Posted By: dogdown23
I'd probably have them track it before you put stuff like this on a public forum.


My thoughts exactly.


I tried calling a few times over the last couple of weeks, but their darn hold times have been so crazy cause of the holidays (not their fault, and I get that - business is boomin). Hopefully I can get a few minutes tomorrow and call them again.

Besides, why would it be an issue to post? It's not like I'm dogging on them. I know they're good people to buy from, but this would be my first time calling to raise an issue, and wanted to see if anybody could tell me what I would be in for. I'm no expert in things like this.

I also know that whatever happened was likely beyond SWFA's control, and would fall to the carrier (my guess), so this isn't meant to be malicious.
_________________________
Founder at Gravley Custom Woodwork: Indoor and Outdoor furniture, built-ins, small remodeling, and more

Hunters, Fisherman and other liars gather here.

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#6121071 - 01/05/16 08:39 PM Re: SWFA question [Re: huntwest]
BobG Offline


Registered: 02/23/09
Posts: 2698
Loc: Lewisville, TX
Originally Posted By: huntwest
Just have SWFA do a trace on it and claim insurance. I'm sure they will.


Figured that'd be the logical solution, just haven't spoken with them as of yet. Appreciate it though
_________________________
Founder at Gravley Custom Woodwork: Indoor and Outdoor furniture, built-ins, small remodeling, and more

Hunters, Fisherman and other liars gather here.

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#6121074 - 01/05/16 08:40 PM Re: SWFA question [Re: Brother in-law]
BobG Offline


Registered: 02/23/09
Posts: 2698
Loc: Lewisville, TX
Originally Posted By: Brother in-law
Originally Posted By: BobG
Hey fellas,

I've got a question for yall about your order experience thru SWFA. I placed an order for some AR parts at the beginning of December which was said to be delivered on 12/8, but I haven't seen it yet.

I live in a very quiet apartment complex, and have never heard any issues with package theft, so I'm not sure what to think.

Have any of you had any experience with SWFA customer service with issues like this? I've always had good experiences ordering, and Skylar is a great guy to deal with, but this is a first.


You still live in Lewisvile ? Probably got ganked


So it's actually Flower Mound, just haven't gotten used to that yet. But yea... bang hopefully be getting out of here mid 2017 and buyin a house. We'll see how that goes...
_________________________
Founder at Gravley Custom Woodwork: Indoor and Outdoor furniture, built-ins, small remodeling, and more

Hunters, Fisherman and other liars gather here.

Top
#6121076 - 01/05/16 08:41 PM Re: SWFA question [Re: BobG]
SapperTitan Offline
Taking Requests

Registered: 11/17/10
Posts: 19282
Loc: Killeen/Ft Hood, TX
Contact Skylar on here you can find him in the pinned post in optics section. He will take care of it quickly.
_________________________
US Army combat engineer retired

Originally Posted By: bill oxner
I could never repay you for the pleasure I've gotten out of your meat package.

Originally Posted By: bill oxner
I ordered a number one, sandwich only, with no condoms.

Top
#6121077 - 01/05/16 08:41 PM Re: SWFA question [Re: SapperTitan]
BobG Offline


Registered: 02/23/09
Posts: 2698
Loc: Lewisville, TX
Originally Posted By: SapperTitan
Contact Skylar on here you can find him in the pinned post in optics section. He will take care of it quickly.


Ok cool. I was having trouble fining any posts by him. Thanks buddy cheers
_________________________
Founder at Gravley Custom Woodwork: Indoor and Outdoor furniture, built-ins, small remodeling, and more

Hunters, Fisherman and other liars gather here.

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#6121123 - 01/05/16 09:01 PM Re: SWFA question [Re: BobG]
Tff caribou Offline
Veteran Tracker

Registered: 08/27/12
Posts: 3177
Loc: Watauga, TX
Why do so many guys have a hard time picking up a phone or writing an email, but will post on a forum. Geeze. Just call them. Not sure what you expected to hear. "Oh yea, SWFA always takes 6 weeks to get you a package. Obviously it was lost or stolen.

Rant over.


Edited by Tff caribou (01/05/16 09:01 PM)
_________________________
The very atmosphere of firearms anywhere and everywhere restrains evil interference. -George Washington

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