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Feb 12th, 2024
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 Bass Pro - Grapevine - disappointing customer service
#6113343
01/01/16 08:12 PM
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Joined: Dec 2009
Posts: 167
shaggysnack
OP
Woodsman
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OP
Woodsman
Joined: Dec 2009
Posts: 167 |
I have always been a Bass Pro fan but have shopped there less due to a greater geographic distance from the store and rising prices. Today I walked into the Grapevine store, at about noon, and only had two employees acknowledge me the entire hour I was there. The first was the guy at the door because I carried an arrow in and the other was the guy at the archery counter. He let me know that he was unable to help me because he had a wait that was an hour long. I wondered through apparel, hunting, shoes, guns, archery and camping and not one employee looked me or nodded or even said hello. The store was not especially busy but maybe short staffed because of the holiday. Is this an isolated incident or have y'all had similar experiences.
Army - Active 2001-2005 14J Air Defense Artillery (Enlisted)
Army Reserve 2008- Present 46A Public Affairs Officer/92A Supply Specialist (Commissioned)
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6113354
01/01/16 08:19 PM
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Joined: Dec 2011
Posts: 4,732
Mud
Extreme Tracker
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Extreme Tracker
Joined: Dec 2011
Posts: 4,732 |
I normally don't get great service on a holiday when the employees don't want to be there.
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6113362
01/01/16 08:25 PM
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Joined: Apr 2010
Posts: 1,228
dredd
Pro Tracker
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Pro Tracker
Joined: Apr 2010
Posts: 1,228 |
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6113391
01/01/16 08:48 PM
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Joined: Nov 2009
Posts: 69,162
NORML as can be
^^Cut the Cord^^
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^^Cut the Cord^^
Joined: Nov 2009
Posts: 69,162 |
I get tired of saying No Thanks or Hi, I would love it.
(R-TX) .-- " TCNN CURL CRLB VFF VRNO AYR SNDL CGC TLRY MSOS "
_=====___=________==-
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6113392
01/01/16 08:49 PM
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Joined: Oct 2014
Posts: 12,344
Duck_Hunter
THF Celebrity
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THF Celebrity
Joined: Oct 2014
Posts: 12,344 |
Was it really busy?
My wife went to a department store that had a sale. She got there when it opened and said it was a zoo. I'm sure employees don't want to be there on a holiday and if it was packed then I'd say you have your answer.
I just turned it on . I was looking bird dogs in the butt this morning. ![[Linked Image]](http://i.imgur.com/AvUPi.gif)
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: NORML as can be]
#6113422
01/01/16 09:09 PM
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Joined: Sep 2010
Posts: 14,523
changedmyname
THF Celebrity
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THF Celebrity
Joined: Sep 2010
Posts: 14,523 |
I get tired of saying No Thanks or Hi, I would love it. Same. Who cares if I'm acknowledged at bass pro. It's just an outdoors Walmart. I'll go to them if I need anything.
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6113428
01/01/16 09:16 PM
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Joined: Nov 2012
Posts: 15,639
QuitShootinYoungBucks
THF Celebrity
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THF Celebrity
Joined: Nov 2012
Posts: 15,639 |
As long as I can find somebody if I have a question, that's all I need.
![[Linked Image]](http://www.katiecortese.com/wp-content/uploads/2012/10/texas-tech-logo-2-150x150.jpg) https://web.archive.org/web/20170223065011/http:/www.rrdvegas.com/silencer-cleaning.html
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: Mud]
#6113484
01/01/16 09:49 PM
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Joined: Dec 2010
Posts: 517
txshotgun
Tracker
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Tracker
Joined: Dec 2010
Posts: 517 |
I normally don't get great service on a holiday when the employees don't want to be there. This. I'm sure some appreciate the hours but I hate the idea of folks having to work retail on a traditional day off.
Recycle! Be an organ donor!
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6113500
01/01/16 10:01 PM
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Joined: Oct 2009
Posts: 5,445
BOONER
THF Trophy Hunter
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THF Trophy Hunter
Joined: Oct 2009
Posts: 5,445 |
I have always been a Bass Pro fan but have shopped there less due to a greater geographic distance from the store and rising prices. Today I walked into the Grapevine store, at about noon, and only had two employees acknowledge me the entire hour I was there. The first was the guy at the door because I carried an arrow in and the other was the guy at the archery counter. He let me know that he was unable to help me because he had a wait that was an hour long. I wondered through apparel, hunting, shoes, guns, archery and camping and not one employee looked me or nodded or even said hello. The store was not especially busy but maybe short staffed because of the holiday. Is this an isolated incident or have y'all had similar experiences. Find yourself a gun/archery shop and go there for personal service if that's what makes a difference to you. Bass Pro has some pretty nice mounts but other than that I'm not a big fan.
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: txshotgun]
#6113528
01/01/16 10:13 PM
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Joined: Aug 2011
Posts: 206
12shotgun
Woodsman
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Woodsman
Joined: Aug 2011
Posts: 206 |
I normally don't get great service on a holiday when the employees don't want to be there. This. I'm sure some appreciate the hours but I hate the idea of folks having to work retail on a traditional day off.
Eduardo
Outdoor enthusiast
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6113682
01/01/16 11:38 PM
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Joined: Nov 2014
Posts: 7,785
Mr. T.
THF Trophy Hunter
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THF Trophy Hunter
Joined: Nov 2014
Posts: 7,785 |
The problem I have at Bass pro is not that I can't find someone to ask a question, but that they never know the answer to the simple stuff, like where are your duck calls, etc.
Cabin rental in Pagosa Springs, Co.
Sleeps 10, If interested please PM me.
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6113846
01/02/16 12:51 AM
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Joined: Oct 2012
Posts: 29,603
Sneaky
THF Celebrity
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THF Celebrity
Joined: Oct 2012
Posts: 29,603 |
Haven't been there since Cabela's opened.
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: NORML as can be]
#6114360
01/02/16 12:46 PM
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Joined: Apr 2011
Posts: 29,034
Western
THF Celebrity
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THF Celebrity
Joined: Apr 2011
Posts: 29,034 |
I get tired of saying No Thanks or Hi, I would love it. Amen, I can go to church if I need to be acknowledged  BUT, It is nice to be able to find someone when and if you can't locate an item, that is all I need.
If at first you dont succeed, then skydiving is not for you..
"Don't trust everything you read on the Internet"- Abraham Lincoln
Dennis
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6114453
01/02/16 02:25 PM
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Joined: Dec 2009
Posts: 167
shaggysnack
OP
Woodsman
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OP
Woodsman
Joined: Dec 2009
Posts: 167 |
All valid points and I guess being ignored is much better than having every employee acknowledge me.
Army - Active 2001-2005 14J Air Defense Artillery (Enlisted)
Army Reserve 2008- Present 46A Public Affairs Officer/92A Supply Specialist (Commissioned)
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6115361
01/03/16 01:41 AM
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Joined: Jul 2006
Posts: 14,278
Fooshman
THF Celebrity
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THF Celebrity
Joined: Jul 2006
Posts: 14,278 |
I hate being "pestered." If I need help I will find someone.
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6115396
01/03/16 01:58 AM
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Joined: Feb 2005
Posts: 7,947
Curtis
THF Trophy Hunter
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THF Trophy Hunter
Joined: Feb 2005
Posts: 7,947 |
I don't see anything to be mad about or dissappointed. I'd say if you had tried to ask a question to more people and got blown off then I'd be upset. But sounds like what you did was just walk around after the person at the archery shop explained about the 1 hour wait.
I'm with the, "leave me be" crowd. If I have a question I'd ask. Don't bother me otherwise.
Double Arrow Bow Hunting www.doublearrowbowhunting.comBow hunters welcome! Whitetail-Axis-Blackbuck-Fallow-Barasingha-Scimitar Oryx Located in Gonzales County. Visit our Facebook page for current updates!
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6115636
01/03/16 04:03 AM
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Joined: Aug 2009
Posts: 3,693
grout-scout
Extreme Tracker
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Extreme Tracker
Joined: Aug 2009
Posts: 3,693 |
Yep, leave me alone. I probably know the stores inventory better than they do anyways.
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6116623
01/03/16 10:19 PM
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Joined: Jan 2007
Posts: 3,963
jdickey
Extreme Tracker
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Extreme Tracker
Joined: Jan 2007
Posts: 3,963 |
If it's a personal service question, i.e. string a bow, line a reel, then I'll ask.
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: QuitShootinYoungBucks]
#6116642
01/03/16 10:28 PM
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Joined: Aug 2012
Posts: 4,436
TFF Caribou
Extreme Tracker
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Extreme Tracker
Joined: Aug 2012
Posts: 4,436 |
As long as I can find somebody if I have a question, that's all I need. exactly. I get annoyed of I have to tell 5 different employees I don't need any help. Shoot, I know more about what I'm looking that atleast most of them anyways.
The very atmosphere of firearms anywhere and everywhere restrains evil interference. -George Washington
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Re: Bass Pro - Grapevine - disappointing customer service
[Re: shaggysnack]
#6116666
01/03/16 10:44 PM
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Joined: Nov 2005
Posts: 5,306
DLALLDER
THF Trophy Hunter
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THF Trophy Hunter
Joined: Nov 2005
Posts: 5,306 |
I ceased doing business with BPS 2 years ago.
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