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#6113343 - 01/01/16 02:12 PM Bass Pro - Grapevine - disappointing customer service
shaggysnack Offline
Woodsman

Registered: 12/14/09
Posts: 167
Loc: Lake Worth, Texas
I have always been a Bass Pro fan but have shopped there less due to a greater geographic distance from the store and rising prices. Today I walked into the Grapevine store, at about noon, and only had two employees acknowledge me the entire hour I was there. The first was the guy at the door because I carried an arrow in and the other was the guy at the archery counter. He let me know that he was unable to help me because he had a wait that was an hour long. I wondered through apparel, hunting, shoes, guns, archery and camping and not one employee looked me or nodded or even said hello. The store was not especially busy but maybe short staffed because of the holiday. Is this an isolated incident or have y'all had similar experiences.
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Army - Active 2001-2005 14J Air Defense Artillery (Enlisted)
Army Reserve 2008- Present 46A Public Affairs Officer/92A Supply Specialist (Commissioned)

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#6113354 - 01/01/16 02:19 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: shaggysnack]
Mud Offline
Extreme Tracker

Registered: 12/12/11
Posts: 4236
Loc: Midlothian, tx
I normally don't get great service on a holiday when the employees don't want to be there.
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#6113362 - 01/01/16 02:25 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: shaggysnack]
dredd Offline
Tracker

Registered: 04/26/10
Posts: 868
Loc: Dallas / Fort Worth Area
Hung Over???

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#6113391 - 01/01/16 02:48 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: shaggysnack]
mrmo Online   content
THF Celebrity

Registered: 11/20/09
Posts: 20847
Loc: 31*32'57"N 97*8'47"W
I get tired of saying No Thanks or Hi, I would love it.
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#6113392 - 01/01/16 02:49 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: shaggysnack]
Duck_Hunter Online   content
Veteran Tracker

Registered: 10/30/14
Posts: 3359
Was it really busy?

My wife went to a department store that had a sale. She got there when it opened and said it was a zoo. I'm sure employees don't want to be there on a holiday and if it was packed then I'd say you have your answer.
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#6113422 - 01/01/16 03:09 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: mrmo]
iliketohunt Online   sleepy
THF Celebrity

Registered: 09/08/10
Posts: 14448
Loc: Weatherford, TX
Originally Posted By: mrmo
I get tired of saying No Thanks or Hi, I would love it.


Same. Who cares if I'm acknowledged at bass pro. It's just an outdoors Walmart.

I'll go to them if I need anything.
_________________________

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#6113428 - 01/01/16 03:16 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: shaggysnack]
QuitShootinYoungBucks Offline
THF Trophy Hunter

Registered: 11/01/12
Posts: 6450
Loc: Lubbock, TX
As long as I can find somebody if I have a question, that's all I need.
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#6113484 - 01/01/16 03:49 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: Mud]
txshotgun Online   content
Bird Dog

Registered: 12/02/10
Posts: 410
Loc: Argyle TX
Originally Posted By: Mud
I normally don't get great service on a holiday when the employees don't want to be there.


This. I'm sure some appreciate the hours but I hate the idea of folks having to work retail on a traditional day off.
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#6113500 - 01/01/16 04:01 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: shaggysnack]
BOONER Online   content
THF Trophy Hunter

Registered: 10/26/09
Posts: 5022
Loc: Brownwood,Tx
Originally Posted By: shaggysnack
I have always been a Bass Pro fan but have shopped there less due to a greater geographic distance from the store and rising prices. Today I walked into the Grapevine store, at about noon, and only had two employees acknowledge me the entire hour I was there. The first was the guy at the door because I carried an arrow in and the other was the guy at the archery counter. He let me know that he was unable to help me because he had a wait that was an hour long. I wondered through apparel, hunting, shoes, guns, archery and camping and not one employee looked me or nodded or even said hello. The store was not especially busy but maybe short staffed because of the holiday. Is this an isolated incident or have y'all had similar experiences.



Find yourself a gun/archery shop and go there for personal service if that's what makes a difference to you. Bass Pro has some pretty nice mounts but other than that I'm not a big fan.

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#6113528 - 01/01/16 04:13 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: txshotgun]
12shotgun Online   content
Woodsman

Registered: 07/31/11
Posts: 140
Loc: Round Rock, TX
Originally Posted By: txshotgun
Originally Posted By: Mud
I normally don't get great service on a holiday when the employees don't want to be there.


This. I'm sure some appreciate the hours but I hate the idea of folks having to work retail on a traditional day off.
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Eduardo
Outdoor enthusiast

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#6113682 - 01/01/16 05:38 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: shaggysnack]
Mr. T. Online   content
Pro Tracker

Registered: 11/05/14
Posts: 1613
Loc: Fort Worth - Hunt in Eastland ...
The problem I have at Bass pro is not that I can't find someone to ask a question, but that they never know the answer to the simple stuff, like where are your duck calls, etc.
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Ski cabin rental in Pagosa Springs.
www.pagosaspringscabin.com

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#6113846 - 01/01/16 06:51 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: shaggysnack]
Sneaky Offline
The "Grouch"

Registered: 10/22/12
Posts: 15874
Loc: Winters
Haven't been there since Cabela's opened.
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#6114360 - 01/02/16 06:46 AM Re: Bass Pro - Grapevine - disappointing customer service [Re: mrmo]
Western Offline
THF Celebrity

Registered: 04/20/11
Posts: 23579
Loc: Wise County Texas
Originally Posted By: mrmo
I get tired of saying No Thanks or Hi, I would love it.
Amen, I can go to church if I need to be acknowledged grin BUT, It is nice to be able to find someone when and if you can't locate an item, that is all I need.
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Friends don't let Friends drink and post.......

The first 5 day's after the weekend, are the hardest....

Dennis


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#6114453 - 01/02/16 08:25 AM Re: Bass Pro - Grapevine - disappointing customer service [Re: shaggysnack]
shaggysnack Offline
Woodsman

Registered: 12/14/09
Posts: 167
Loc: Lake Worth, Texas
All valid points and I guess being ignored is much better than having every employee acknowledge me.
_________________________
Army - Active 2001-2005 14J Air Defense Artillery (Enlisted)
Army Reserve 2008- Present 46A Public Affairs Officer/92A Supply Specialist (Commissioned)

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#6115361 - 01/02/16 07:41 PM Re: Bass Pro - Grapevine - disappointing customer service [Re: shaggysnack]
Fooshman Online   content
THF Celebrity

Registered: 07/26/06
Posts: 13666
Loc: Black Dog, Texas
I hate being "pestered." If I need help I will find someone.
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