Don't understand why they wouldn't call you. I would have a problem with that, not good customer service at all. I've had the same experience when I used to use processors. I'm guessing that they get real busy obviously, but they don't have someone there in charge that gives direction to call your customer when their product is ready. Shouldn't be hard, hey we're done with customer #...call them please it's ready for pick up....same thing with a few taxidermists. I dunno why they can't call, I have to. "Oh yeh, we finished it last month".