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dealing with SWFA #6041181 11/21/15 12:14 AM
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BassCat'99 Offline OP
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First order placed two days ago, fund withdrawn from account. Received email stating order order yesterday but no tracking number. Is this normal, I did call first and all pieces were in stock.I hate first orders, you don't have any experience to judge by.


22 Creedmoor
Re: dealing with SWFA [Re: BassCat'99] #6041217 11/21/15 12:43 AM
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Good company. Don't worry!

Re: dealing with SWFA [Re: BassCat'99] #6041234 11/21/15 12:54 AM
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Should be okay. But who knows with them? Some people have had good experience others have had awful. Wait till Monday or Tuesday there shipping department is slow imo

Re: dealing with SWFA [Re: BassCat'99] #6041935 11/21/15 05:06 PM
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Reach out to Skylar@SWFA here on the forum. He is a great guy and has assisted me on many occasions. All of my dealings with SWFA have been 100% positive.


Originally Posted by onlysmith&wesson
I was wrong...on anything technical.

Originally Posted by Sailor
Fitz............. is right, ya know............
Re: dealing with SWFA [Re: Big Fitz] #6042387 11/22/15 12:10 AM
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Originally Posted By: Big Fitz
Reach out to Skylar@SWFA here on the forum. He is a great guy and has assisted me on many occasions. All of my dealings with SWFA have been 100% positive.


Be prepared for a difficult time if you call and ask for him

Re: dealing with SWFA [Re: BassCat'99] #6042531 11/22/15 01:56 AM
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I always ask for him and never any issue but sure please hold


"From my cold dead hands"

"Any fool can criticize, condemn and complain - and most fools do."

Benjamin Franklin

Re: dealing with SWFA [Re: daniel1381] #6043160 11/22/15 05:14 PM
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Originally Posted By: daniel1381
I always ask for him and never any issue but sure please hold


Same here.

If someone asks if they can help I just say Skylar and I have already started this project. I usually hear "say no more, I'll transfer you". Last time I got his voicemail, I left a message, and he called back about 10 minutes later. No problem.


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Re: dealing with SWFA [Re: BassCat'99] #6043163 11/22/15 05:19 PM
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Relax. Take a breath. You are in very good hands. Shipping times stretch this time of year. Skylar gotchur back.


Cast

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Re: dealing with SWFA [Re: BassCat'99] #6043206 11/22/15 05:50 PM
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Haha. every time I call and ask for him. I get questioned. Last time the guy said the skylar would have to be able to tell him what we were going to talk about or he would not transfer me.


during the last time they screwed me I was working with a manager there and no one would transfer even when I asked for them buy name.

Re: dealing with SWFA [Re: Cleric] #6043210 11/22/15 05:52 PM
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That's freakin nuts^^

I would probably twist off if they did that to me. What a bunch of crap!


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Re: dealing with SWFA [Re: BassCat'99] #6043216 11/22/15 05:58 PM
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Which is why I let everyone know how crappy there service can be. If you are a blessed person I guess they are great. If you are not lucky, you may get your product.

Re: dealing with SWFA [Re: BassCat'99] #6043219 11/22/15 06:01 PM
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This is not my experience at all.


Cast

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Re: dealing with SWFA [Re: BassCat'99] #6047214 11/24/15 04:17 PM
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Skylar Mac Offline
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Cleric I am not certain with whom you spoke, however I do apologize for the inconvenience it created. As Jason stated in regards to leaving voicemails. I diligently try to return calls the same day while it is still fresh. You are more than welcome to call.
(972)726-7348 ext. 8334.

I also check my PM's regularly as well.

Re: dealing with SWFA [Re: BassCat'99] #6047270 11/24/15 04:46 PM
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This is crazy, I've never had a single problem with them. Skylar has always helped me out!


In these times , 'I'll keep my God , my freedom , my gun and my money. Anyone that supports this insanity can keep "THE CHANGE".
Re: dealing with SWFA [Re: BassCat'99] #6047286 11/24/15 04:52 PM
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I'm fixin to drop big bucks on a SFP scope for long range, guess where I go to ensure good customer service?


Cast

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Re: dealing with SWFA [Re: BassCat'99] #6047290 11/24/15 04:53 PM
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I think that every company may have issues from time to time but every time I have spoken with Skyler I have never had an issue.


Re: dealing with SWFA [Re: BassCat'99] #6047341 11/24/15 05:17 PM
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If it was a one time event I would strike it as bad luck. Everyone has bad days.


But all three times I have tried to buy from them have been bad to comically bad

Last edited by Cleric; 11/24/15 05:17 PM.
Re: dealing with SWFA [Re: BassCat'99] #6048524 11/25/15 02:28 AM
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Originally Posted By: BassCat'99
First order placed two days ago, fund withdrawn from account. Received email stating order order yesterday but no tracking number. Is this normal, I did call first and all pieces were in stock.I hate first orders, you don't have any experience to judge by.


So it hasn't even been a week since you clicked buy and you're upset you don't have it yet but you did get an email that it shipped? Jesus.

Re: dealing with SWFA [Re: BassCat'99] #6049319 11/25/15 03:47 PM
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Never have an issue with SWFA, but I always deal with Skylar. Planning on jumping on something come Friday, with them.

Re: dealing with SWFA [Re: BassCat'99] #6049367 11/25/15 04:18 PM
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Chuck are you talking about this?


If you all are not signed up yet you can Opt In here

Re: dealing with SWFA [Re: Cleric] #6049381 11/25/15 04:26 PM
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Originally Posted By: Cleric
If it was a one time event I would strike it as bad luck. Everyone has bad days.


But all three times I have tried to buy from them have been bad to comically bad


Hey Cleric, who are your preferred vendors? The vendors that always do things right?


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Re: dealing with SWFA [Re: Cast] #6049414 11/25/15 04:41 PM
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Originally Posted By: Cast
Originally Posted By: Cleric
If it was a one time event I would strike it as bad luck. Everyone has bad days.


But all three times I have tried to buy from them have been bad to comically bad


Hey Cleric, who are your preferred vendors? The vendors that always do things right?



No vendors that work with customers. I have worked retail before and know it's hard. But I never wanted to put a customer in a bad position if I messed up.

They took 1400 from me than refused to help me get my scope after they messed up

Case in point. Camera land shipped me a scope. Fed ex put a call tag on my door for the wrong package than wouldn't help because i did not have the right number. I called camera land right before closing and they stayed a few minutes over to help me out, even though they did not mess up

Re: dealing with SWFA [Re: Cleric] #6049428 11/25/15 04:46 PM
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Originally Posted By: Cleric
Originally Posted By: Cast
Originally Posted By: Cleric
If it was a one time event I would strike it as bad luck. Everyone has bad days.


But all three times I have tried to buy from them have been bad to comically bad


Hey Cleric, who are your preferred vendors? The vendors that always do things right?



No vendors that work with customers. I have worked retail before and know it's hard. But I never wanted to put a customer in a bad position if I messed up.

They took 1400 from me than refused to help me get my scope after they messed up

Case in point. Camera land shipped me a scope. Fed ex put a call tag on my door for the wrong package than wouldn't help because i did not have the right number. I called camera land right before closing and they stayed a few minutes over to help me out, even though they did not mess up



Sounds like some people in life are just flat out snake-bit. I am going to give Skylar and all the folks at SWFA a bump. Great folks and enjoy doing business with them.

Re: dealing with SWFA [Re: HuntnFly67] #6049434 11/25/15 04:50 PM
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Originally Posted By: HuntnFly67
Originally Posted By: Cleric
Originally Posted By: Cast
Originally Posted By: Cleric
If it was a one time event I would strike it as bad luck. Everyone has bad days.


But all three times I have tried to buy from them have been bad to comically bad


Hey Cleric, who are your preferred vendors? The vendors that always do things right?



No vendors that work with customers. I have worked retail before and know it's hard. But I never wanted to put a customer in a bad position if I messed up.

They took 1400 from me than refused to help me get my scope after they messed up

Case in point. Camera land shipped me a scope. Fed ex put a call tag on my door for the wrong package than wouldn't help because i did not have the right number. I called camera land right before closing and they stayed a few minutes over to help me out, even though they did not mess up



Sounds like some people in life are just flat out snake-bit. I am going to give Skylar and all the folks at SWFA a bump. Great folks and enjoy doing business with them.


I think you would feel differently if told that it's okay you as the customer is out 1400 but swfa won't help or have themselves be out 1400 or if you had to spend 10+ hours on the phone to try and solve the problem. I understand things go wrong and people have bad days but it is how you respond to them that matters to me. And swfa is awful about that.

Re: dealing with SWFA [Re: BassCat'99] #6049684 11/25/15 07:06 PM
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got me a swfa tattoo the other day that's how much I like em!! best optic lace I have worked with..

wont deal with that optic place from New York!


"From my cold dead hands"

"Any fool can criticize, condemn and complain - and most fools do."

Benjamin Franklin

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