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Max Online: 16728 @ 03/25/12 08:51 AM
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#5946774 - 09/25/15 05:38 PM Why SilencerCo?
syncerus Online   content
Veteran Tracker

Registered: 12/01/08
Posts: 2123
Loc: Dallas, TX
I'll tell you why.

About 3 weeks ago, I was trying to zero my NV scope in the predawn darkness. I was in a hurry because dawn was right around the corner, so I set up my target, twisted on my suppressor, set up on the hood of my truck and took the shot. A loud BANG followed, which wasn't exactly what I expected. I hadn't tightened on the suppressor completely and the baffle strike blew the unit 20 feet away into the dirt.


When I examined the suppressor, I found the mis-alignment had caused the bullet to hit the metal at the end of the unit. I had broken my toy. With much chagrin I called the SilencerCo support line. They gave me an RMA, I boxed up the suppressor with a copy of my tax stamp and sent it off to the factory. I told them what had happened and instructed them to bill me what was needed for repairs.

Today my toy arrived back home looking like new. There were no charges, no billing. Everything was perfect in less than two weeks. Again, the entire issue was operator error, my fault entirely. There was no inquisition, no finger pointing, just fix it quick and send it back.

To say that I'm impressed is an understatement. Oh, and I'll never thread a suppressor in a hurry again. Painful lesson learned.
NRA Endowment & DSC Lifer

#5946856 - 09/25/15 06:37 PM Re: Why SilencerCo? [Re: syncerus]
TXGUNNER308 Online   content
Veteran Tracker

Registered: 12/02/09
Posts: 2157
Loc: Farmers Branch / Carrollton
up...good stuff!
JP-TEN Sports

#5946860 - 09/25/15 06:39 PM Re: Why SilencerCo? [Re: syncerus]
Cleric Offline
Veteran Tracker

Registered: 03/11/12
Posts: 2759
As long as you don't have trifecta mounts...

#5946939 - 09/25/15 07:40 PM Re: Why SilencerCo? [Re: syncerus]
FiremanJG Online   content
THF Celebrity

Registered: 12/16/08
Posts: 19171
Loc: Wolfe City, TX
Your positive review is the payment they were hoping to receive from the customer service they provided.

Good on your for sharing it! up

800 Yard Steel Rifle Range
Long Range Shooting Instruction
Memberships and Classes Available

#5946962 - 09/25/15 07:55 PM Re: Why SilencerCo? [Re: Cleric]
San Antonio FJ Online   content

Registered: 08/18/09
Posts: 74
Originally Posted By: Cleric
As long as you don't have trifecta mounts...

I have trifecta mounts, whats the deal with them? If there is an issue I want to know

#5946965 - 09/25/15 07:59 PM Re: Why SilencerCo? [Re: syncerus]
Cleric Offline
Veteran Tracker

Registered: 03/11/12
Posts: 2759
No they just only work on the saker and none of there newer cans

#5947103 - 09/25/15 09:29 PM Re: Why SilencerCo? [Re: syncerus]
QuitShootinYoungBucks Online   content
THF Trophy Hunter

Registered: 11/01/12
Posts: 7212
Loc: Lubbock, TX
I'll add to that. They emailed me last week to let me know one stamp was in. I replied to the email that I'd wait on the other stamps and pick them all up at one time. I got a phone call today just following up. The person that called wasn't the one that got my email and wasn't aware of it. He was concerned that the original email they sent might have gotten caught by my spam filter. I was pleased that he took the time to call. Hopefully my others will be in soon!

#5947223 - 09/25/15 10:52 PM Re: Why SilencerCo? [Re: syncerus]
rexmitchell Offline
Pro Tracker

Registered: 02/11/13
Posts: 1936
Sounds on par for their superior customer service. I called about a barrel spacer that wasn't in stock to check when it would get in. The person I talked to apologized for them being out of stock and sent me one for free the next week when they came in. I have 3 suppressors made by them and love everything about them. Good quality product, reasonably priced, and backed up by good people. Hard to find that these days.

#5947327 - 09/26/15 05:07 AM Re: Why SilencerCo? [Re: syncerus]
kry226 Offline

Registered: 01/11/09
Posts: 5011
Loc: Germany
That's where I'm headed for my can here in the next couple of months. up

#5948353 - 09/26/15 10:33 PM Re: Why SilencerCo? [Re: syncerus]
fast88 Offline

Registered: 10/13/13
Posts: 575
Loc: Smithville TX
Great to hear.

#5948354 - 09/26/15 10:33 PM Re: Why SilencerCo? [Re: syncerus]
slayer12 Offline

Registered: 11/28/07
Posts: 955
Loc: Whitney, Tx
Sent all the paperwork off for my Omega a couple weeks ago and can't wait to run it on my 6.5 Creed

#5953630 - 09/29/15 09:40 PM Re: Why SilencerCo? [Re: syncerus]
Appels Offline

Registered: 10/01/10
Posts: 113
Loc: Plano
Have a .45 Osprey in holding currently, glad to hear the good report on customer service if it's ever needed. up


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