I bought a pair of Merrell 400 thinsolate goretex boots several years ago and the plastic on the exterior deteriorated and broke apart. I called them, they sent me a form and replaced them with a new pair of Crestbound Goretex hiking boots and all it cost me was shipping my old ones to them. Outstanding customer service and the new boots are awesome. Retail on my new ones were $239.00. I'm very pleased!
" What lies behind you and what lies before you are of little consiquense when compared to what lies within you"