Sorry if I never saw the emails, I am very prompt about emails and return them every hour or so throughout the day.
The phone stuff tied up 1/2 my day, I have done the most complex projects (shotgun silencer project, and many more) with 3 emails or less.
Some may think no phone is bad practice, but my work is growing exponently month over month. I have a shop full to the brim with jobs.
If I had an employee I would do phone stuff, but its only me. I answered the phone all day for years when I did retail (DSS), its a huge waste of time. Takes twenty seconds to email. Example: Hey I need a REm 700 threaded in 5/8x24. Ok its x price let me know when you want to drop off. Ok see you at 3 tomorrow.
Edit: And most of my customers use the phone to text and call me (two just text and called to tell me about this thread). Its only new customers I set up via email. After we have a relationship phone is fine, when I had my phone on the website I was getting calls at 10 at night, on sunday etc.
Edit 2: On average I have 3 people no show a week on local drop offs. The vast majority of my business is mail in, so if I did phone stuff again and had no shows there is no telling how much productivity I would lose.
I don't know if others have had the same issues I have with class3machining. But I will never try to use his services again. My issues are you can only contact him VIA email which I hate, I want to be able to talk to a person over the phone before I send them a component to a firearm, and also he has never responded to any of the emails I have tried to send him, which to me is a huge "F you", both of which are very shitty business practices. I'm more then happy to spend more money to get a barrel threaded by someone else now, who actually will talk to me and take the time to respond to a email. Those are my thoughts on class3machining, take them as you want.