Yes, that is normal and how it works, it cannot communicate with your scope when it is turned off.

Be sure that your scope is turned OFF when first hooking it up to your computer, open the GUI and then turn ON your scope for communication across the USB to occur.

Is this the first update that you have ever installed on it?

If this is the first time you have update your scope, it takes a LONG TIME for the USB drivers to install into your computer to allow communication and recognition of your scope, like up to 3-4 minutes.

After the first time you update the scope, any future time is instant since the USB drivers have already been installed.

Hope this helps.

It took a while for drivers to install. Maybe I messed up by not restarting before continuing. Just found out I needed a .net update too. In process of updating and will re intall gui. Any way of resetting to factory presets?

Would like to reset it, to make updating easier

Not sure what you are referring to here.

It will update real quick once the USB drivers have been installed and all all future updates it will also work real fast.

ONLY on the first time you have ever updated the firmware/software on your RS scope will it take time for the USB drivers to fully install and commence communication with your instrument. Once that happens, it should be GTG.

There is a GUI Instruction PDF file in the ZIP file folder that you downloaded, it has all the instructions in it.

updated everything on my pc and then re-installed the gui. It will only let me re do the Tau Core Upgrade. When I try the Main SW upgrade it says it is already updated and won't let me redo. I did the Tau Core and still have the same issue.

You already have completed the upgrade then, everything must have installed the first time, so now you are totally GTG!

Now take it out and check it out in the woods.


Enjoy!

I just renamed the upgrade name file and got it to re install, but still no menu. The the zoom buttons now change the color scheme(black, white, red hot) but doesn't show any display on screen....totally messes up

Re installing the second section now

This is not so easy a baby can do it.....

Guess it did not install properly the first time due to the USB drivers not being properly installed.

Start over with scope OFF, connect to PC, open GUI, turn on scope, read information, and reinstall the update you downloaded.

I do not know what effect changing the name of the file has as I have never done that myself.

just did the Tau Core update again...at least I can zoom with the buttons, but still no menu. Just an expensive hand held viewer right now!

I have tried every combination of holding buttons down while turning on the unit to get it to reboot to factory settings with no luck.

The PDF file in the downloaded ZIP file contains all the information needed to update the RS scopes.

If this is the FIRST TIME that you ever have updated your RS scope, you need to WAIT unit the USB Drivers are completely installed, this can take up to 3-4 minutes. If you DO NOT WAIT, you will encounter problems due to lack of communication between the GUI and your scope.

Once you have waited for the USB drivers and they are installed, it works wonderfully.

Without the USB drivers installed you can erase your entire scope and will have to send it back to FLIR for them to re-intall the firmware at their factory.

The GUI PDF file has the correct instructional procedure with all this explained in it. It should be read first prior to upgrading your scope to follow the directions.

Not waiting for the USB drivers to load the first time you ever try to update any of your scopes is a major problem.

Once they are updated, there is no problem.

Hope this helps.

I waited for the drivers to install. I followed the directions to a "T". The GUI stuck it to me!

No problem, I will contact them tomorrow and get a new scope over sent over night....I have a hunt in Oklahoma that I will be leaving on Friday. Their customer service is second to none.

Sorry to hear about the hassle, definitely contact CS and have them take care of it for ya.

I've only heard of one other instance of the upgrade not working and it was due to the USB drivers not being installed completely.

But that older version of MicroSoft's Network program may have been keeping it from communicating properly too....

The upgrade to the new firmware for the TAU 2.7.2 core really is simply amazing, turned my RS Scopes into looking like my Flir GS T-70s, for way less than half the price too!

Thanks for the heads up on the update. Just updated my RS32, no issues at all and all menu functions work fine.

With the 3 User Presets and that NICE LaRue mount, you can save the reticule zero settings for three different rifles and switchero between them with ease!

Just picked up RS64 from Optics Planet, looks like it has a firmware issue. All the links to the GUI and latest firmware are dead, anyone have it to share?

You're best bet is going to be to call FLIR and not hold your breath on getting someone to send you the firmware link. It's one of those things that I know they still have but it's such a big company and getting the right person on the phone to help is going to be difficult. The RS64 is a very old scope in the realm of thermal optics and technology so this isn't going to be a cake walk getting someone at FLIR to help with a scope this old.