Without naming names, I sent 2 bobcats and 1 badger to get skinned and tanned on March 4th of 2014. I have called multiple times and they blame the tannery, and say they will check on it and call me back, and then they never do. Is this normal, other than the poor customer service I mean (I work in customer service, I know that isnt normal). I also paid the full amount up front. Any suggestions?