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RCBS is driving me crazy!
#5595918
02/12/15 05:02 PM
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Joined: May 2010
Posts: 2,930
RLoving1
OP
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OP
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Joined: May 2010
Posts: 2,930 |
Called them about 5 times in 2 days to ask about getting a bushing that goes from Uniflow dispenser to shell casing and have got stuck on hold for the full 10 minutes each time. Forget call back from them. It's only when I get transferred to parts department that I am forgotten. Anybody got idea where to find the part? Can't find the part on the website so may just make something to work or just switch one I have from one dispenser to other when I need it.
Brayden (Lazy L's Southern Comfort) you will be missed! You were more than a pet you were my reason to rise and return for many days! You were my rock! 12/26/03-10/25/13
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Re: RCBS is driving me crazy!
[Re: RLoving1]
#5595935
02/12/15 05:10 PM
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Joined: Nov 2011
Posts: 3,622
DStroud
Extreme Tracker
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Extreme Tracker
Joined: Nov 2011
Posts: 3,622 |
I bet you can order it from Midway
"Anyone taking up handloading necessarily plays with unknown factors and takes chances. But so does anyone who drives a car,goes to a cocktail party,eats in a restaurant,or gets married."
Jack O'Connor 1963
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Re: RCBS is driving me crazy!
[Re: DStroud]
#5595966
02/12/15 05:37 PM
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Joined: May 2010
Posts: 2,930
RLoving1
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I looked on Cabelas sight and didn't see any parts for it but will look on Midway when I get home. It didn't even show the part on RCBS website. I'm not surrendering yet!
Brayden (Lazy L's Southern Comfort) you will be missed! You were more than a pet you were my reason to rise and return for many days! You were my rock! 12/26/03-10/25/13
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Re: RCBS is driving me crazy!
[Re: RLoving1]
#5595997
02/12/15 06:06 PM
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Joined: Dec 2008
Posts: 22,630
Cast
THF Celebrity
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THF Celebrity
Joined: Dec 2008
Posts: 22,630 |
Get them on the phone, it's really worth it.
Cast I have a short attention spa
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Re: RCBS is driving me crazy!
[Re: Cast]
#5596816
02/13/15 01:46 AM
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Joined: May 2010
Posts: 2,930
RLoving1
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Joined: May 2010
Posts: 2,930 |
You were right Cast! They returned my call and young lady took my info and sending me drop tubes free. She had they have been really busy so I can't hold timing against them...free parts are always good!
Brayden (Lazy L's Southern Comfort) you will be missed! You were more than a pet you were my reason to rise and return for many days! You were my rock! 12/26/03-10/25/13
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Re: RCBS is driving me crazy!
[Re: RLoving1]
#5596915
02/13/15 02:23 AM
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Joined: Nov 2012
Posts: 840
10ring
Tracker
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Tracker
Joined: Nov 2012
Posts: 840 |
Glad they helped you out. I can say without a doubt some of the best customer service and technical assistance I've received over the years has been from RCBS. I just wish I could get the same help from other companies I've had to deal with.
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Re: RCBS is driving me crazy!
[Re: RLoving1]
#5597282
02/13/15 11:19 AM
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Joined: Aug 2011
Posts: 13,409
jdk1985
THF Celebrity
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THF Celebrity
Joined: Aug 2011
Posts: 13,409 |
Instagram @justinkingwoodworking
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Re: RCBS is driving me crazy!
[Re: RLoving1]
#5597378
02/13/15 01:30 PM
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Joined: Aug 2006
Posts: 11,655
colt45-90
Texas colt45
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Texas colt45
Joined: Aug 2006
Posts: 11,655 |
I have always had good service from RCBS, keep in mind their products are guaranteed for life
Last edited by colt45; 02/13/15 01:30 PM.
hold on Newt, we got a runaway
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Re: RCBS is driving me crazy!
[Re: RLoving1]
#5597392
02/13/15 01:34 PM
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Joined: Dec 2008
Posts: 22,630
Cast
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Posts: 22,630 |
Cast I have a short attention spa
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Re: RCBS is driving me crazy!
[Re: RLoving1]
#5597448
02/13/15 02:08 PM
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Joined: Nov 2011
Posts: 3,622
DStroud
Extreme Tracker
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Extreme Tracker
Joined: Nov 2011
Posts: 3,622 |
Both RCBS and Hornady go beyond customer service. I called Hornady yesterday and got thru immediately and even though I explained my son had broken a part by being too forceful they replaced and shipped it free. That is Legendary customer service. I later found the part cost 10.99 at MidwayUSA and I will buy an extra as well just in case.
"Anyone taking up handloading necessarily plays with unknown factors and takes chances. But so does anyone who drives a car,goes to a cocktail party,eats in a restaurant,or gets married."
Jack O'Connor 1963
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Re: RCBS is driving me crazy!
[Re: DStroud]
#5597489
02/13/15 02:28 PM
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Joined: May 2010
Posts: 2,930
RLoving1
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Posts: 2,930 |
The lady apologized for the delay in returning my call and I understand with calls going through callbank. When you finally get to deal with the right folks it helps. Amazing how many parts they replace for free that other places sell, sometimes it is worthwhile to deal with customer service. The time I spent on phone was much less than shipping fees and learned they are very helpful.
Brayden (Lazy L's Southern Comfort) you will be missed! You were more than a pet you were my reason to rise and return for many days! You were my rock! 12/26/03-10/25/13
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