Both RCBS and Hornady go beyond customer service. I called Hornady yesterday and got thru immediately and even though I explained my son had broken a part by being too forceful they replaced and shipped it free. That is Legendary customer service. I later found the part cost 10.99 at MidwayUSA and I will buy an extra as well just in case.
"Anyone taking up handloading necessarily plays with unknown factors and takes chances. But so does anyone who drives a car,goes to a cocktail party,eats in a restaurant,or gets married."
Jack O'Connor 1963