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Max Online: 16728 @ 03/25/12 08:51 AM
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#5595918 - 02/12/15 11:02 AM RCBS is driving me crazy!
RLoving1 Offline
Veteran Tracker

Registered: 05/21/10
Posts: 2273
Loc: Odessa Texas
Called them about 5 times in 2 days to ask about getting a bushing that goes from Uniflow dispenser to shell casing and have got stuck on hold for the full 10 minutes each time. Forget call back from them. It's only when I get transferred to parts department that I am forgotten. Anybody got idea where to find the part? Can't find the part on the website so may just make something to work or just switch one I have from one dispenser to other when I need it.
_________________________
Brayden (Lazy L's Southern Comfort) you will be missed! You were more than a pet you were my reason to rise and return for many days! You were my rock!
12/26/03-10/25/13

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#5595935 - 02/12/15 11:10 AM Re: RCBS is driving me crazy! [Re: RLoving1]
DStroud Offline
Pro Tracker

Registered: 11/02/11
Posts: 1155
Loc: Waco
I bet you can order it from Midway

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#5595966 - 02/12/15 11:37 AM Re: RCBS is driving me crazy! [Re: DStroud]
RLoving1 Offline
Veteran Tracker

Registered: 05/21/10
Posts: 2273
Loc: Odessa Texas
I looked on Cabelas sight and didn't see any parts for it but will look on Midway when I get home. It didn't even show the part on RCBS website. I'm not surrendering yet!
_________________________
Brayden (Lazy L's Southern Comfort) you will be missed! You were more than a pet you were my reason to rise and return for many days! You were my rock!
12/26/03-10/25/13

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#5595997 - 02/12/15 12:06 PM Re: RCBS is driving me crazy! [Re: RLoving1]
Cast Offline
THF Celebrity

Registered: 12/14/08
Posts: 14901
Loc: North Texas - God's Country
Get them on the phone, it's really worth it.
_________________________
Cast



I have a short attention spa

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#5596816 - 02/12/15 07:46 PM Re: RCBS is driving me crazy! [Re: Cast]
RLoving1 Offline
Veteran Tracker

Registered: 05/21/10
Posts: 2273
Loc: Odessa Texas
You were right Cast! They returned my call and young lady took my info and sending me drop tubes free. She had they have been really busy so I can't hold timing against them...free parts are always good!
_________________________
Brayden (Lazy L's Southern Comfort) you will be missed! You were more than a pet you were my reason to rise and return for many days! You were my rock!
12/26/03-10/25/13

Top
#5596915 - 02/12/15 08:23 PM Re: RCBS is driving me crazy! [Re: RLoving1]
10ring Offline
Tracker

Registered: 11/19/12
Posts: 840
Loc: Pilot Point, TX
Glad they helped you out. I can say without a doubt some of the best customer service and technical assistance I've received over the years has been from RCBS. I just wish I could get the same help from other companies I've had to deal with.

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#5597282 - 02/13/15 05:19 AM Re: RCBS is driving me crazy! [Re: RLoving1]
jdk1985 Online   content
THF Celebrity

Registered: 08/15/11
Posts: 11701
Loc: Waco, TX
up

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#5597378 - 02/13/15 07:30 AM Re: RCBS is driving me crazy! [Re: RLoving1]
colt45 Offline
THF Trophy Hunter

Registered: 08/19/06
Posts: 5379
Loc: bastrop county
I have always had good service from RCBS, keep in mind their products are guaranteed for life


Edited by colt45 (02/13/15 07:30 AM)
_________________________
hold on Newt, we got a runaway

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#5597392 - 02/13/15 07:34 AM Re: RCBS is driving me crazy! [Re: RLoving1]
Cast Offline
THF Celebrity

Registered: 12/14/08
Posts: 14901
Loc: North Texas - God's Country
Good work!
_________________________
Cast



I have a short attention spa

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#5597448 - 02/13/15 08:08 AM Re: RCBS is driving me crazy! [Re: RLoving1]
DStroud Offline
Pro Tracker

Registered: 11/02/11
Posts: 1155
Loc: Waco
Both RCBS and Hornady go beyond customer service. I called Hornady yesterday and got thru immediately and even though I explained my son had broken a part by being too forceful they replaced and shipped it free. That is Legendary customer service. I later found the part cost 10.99 at MidwayUSA and I will buy an extra as well just in case.

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#5597489 - 02/13/15 08:28 AM Re: RCBS is driving me crazy! [Re: DStroud]
RLoving1 Offline
Veteran Tracker

Registered: 05/21/10
Posts: 2273
Loc: Odessa Texas
The lady apologized for the delay in returning my call and I understand with calls going through callbank. When you finally get to deal with the right folks it helps. Amazing how many parts they replace for free that other places sell, sometimes it is worthwhile to deal with customer service. The time I spent on phone was much less than shipping fees and learned they are very helpful.
_________________________
Brayden (Lazy L's Southern Comfort) you will be missed! You were more than a pet you were my reason to rise and return for many days! You were my rock!
12/26/03-10/25/13

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