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#5579893 - 02/03/15 08:45 AM Skylar from SWFA
aggiehunter03 Offline
Veteran Tracker

Registered: 11/13/09
Posts: 2148
Loc: Mineral Wells, Texas
Skylar came out to our Legacy Outfitters Painted Post Chapter meeting last night to talk about optics and more specifically varmint hunting optics. This was the perfect precursor to our Varmint Hunt this weekend. Great presentation and my head is still spinning. I now have a better understanding of FFP vs SFP and Mils vs MOA. Ok FiremanJG I'm convinced now why MOA sucks! Unfortunately, Skylar followed me to his truck while I was carrying an arm load of Swaro Binocs, Steiner Scopes, Swaro Z5, SWFA SS HD, and I think a Zeiss HD5 or I'd be set for scopes. Anyway, huge thanks to Skylar and if you haven't bought from him and SWFA you're missing out on some great customer service and great prices.

http://swfa.com/default.aspx
(972)-SCOPE IT
_________________________
Originally Posted By: Dan90210
I was looking at man bags online.


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#5579925 - 02/03/15 09:03 AM Re: Skylar from SWFA [Re: aggiehunter03]
FiremanJG Offline
THF Celebrity

Registered: 12/16/08
Posts: 17893
Loc: Wolfe City, TX
Skylar and SWFA are good people for sure!

Sometimes guys have to see it and feel it, before they underatand why Mils are easier. It happens monthly on my range. I teach Mil and MOA and let them decide for themselves. More often than not, guys leave liking Mils and not liking MOA as much as they thought they would. When folks realize inches are completely out of the equation, Mils are easier and faster to use. Especially on the wind holds!
_________________________


800 Yard Steel Rifle Range
Long Range Shooting Instruction
Memberships and Classes Available


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#5583192 - 02/04/15 09:15 PM Re: Skylar from SWFA [Re: aggiehunter03]
BWH_65 Offline
Bird Dog

Registered: 11/17/11
Posts: 399
Loc: Texas, Palo Pinto
Just wanted to say thanks to Skylar as well. Great presentation, honest, down to earth and willing to take the time to answer questions. I know because I had about 100 questions for him.

Brandon

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#5583202 - 02/04/15 09:20 PM Re: Skylar from SWFA [Re: aggiehunter03]
Cleric Offline
Veteran Tracker

Registered: 03/11/12
Posts: 2579
If you can get ahold of him great. Only time I called swfa and asked to speak to him I got interrogated as to why I was asked to speak to him...

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#5583221 - 02/04/15 09:28 PM Re: Skylar from SWFA [Re: Cleric]
daniel1381 Online   content
Extreme Tracker

Registered: 03/07/12
Posts: 3514
Loc: longview texas
Originally Posted By: Cleric
If you can get ahold of him great. Only time I called swfa and asked to speak to him I got interrogated as to why I was asked to speak to him...


Everytime i call i get him and trust me i call a bunch!!!! Skylar and Swfa are the best to deal with!!
_________________________
"From my cold dead hands"

"Any fool can criticize, condemn and complain - and most fools do."

Benjamin Franklin


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#5583251 - 02/04/15 09:41 PM Re: Skylar from SWFA [Re: aggiehunter03]
Cleric Offline
Veteran Tracker

Registered: 03/11/12
Posts: 2579
My experiences have been far different. I have had few good dealings with them...

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#5583293 - 02/04/15 10:01 PM Re: Skylar from SWFA [Re: aggiehunter03]
aggiehunter03 Offline
Veteran Tracker

Registered: 11/13/09
Posts: 2148
Loc: Mineral Wells, Texas
I've had nothing but great dealings with them and I've bought a lot of stuff. Maybe you need to try again.
_________________________
Originally Posted By: Dan90210
I was looking at man bags online.


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#5583319 - 02/04/15 10:15 PM Re: Skylar from SWFA [Re: aggiehunter03]
Chuck McDonald Offline
Extreme Tracker

Registered: 01/12/10
Posts: 4360
Loc: Tyler, Tx
Every time I call him and ask for him it goes straight through.

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#5583328 - 02/04/15 10:22 PM Re: Skylar from SWFA [Re: aggiehunter03]
WileyCoyote Offline
Extreme Tracker

Registered: 09/01/04
Posts: 4535
Loc: The Dogwood Capital of Texas
I got a 5th degree interrogation from some girl when I called for Skylar in December, was willing to drive 130 miles down there to get it too, but bought what I wanted somewhere else. Need to buy some stuff right now, not much $'s but need what I need and am shopping the 'net instead of calling back. Just Sayin
Ron
_________________________
Remember Aesops Fables outcome of the "Scorpion & and the Frog's" crossing the river when they get to other side

TooTaToo...We have MET the Enemy...and He is US !!... Pogo

Those who fail to learn from History are doomed to repeat it...George Santayana

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#5583612 - 02/05/15 07:47 AM Re: Skylar from SWFA [Re: WileyCoyote]
aggiehunter03 Offline
Veteran Tracker

Registered: 11/13/09
Posts: 2148
Loc: Mineral Wells, Texas
Originally Posted By: WileyCoyote
I got a 5th degree interrogation from some girl when I called for Skylar in December, was willing to drive 130 miles down there to get it too, but bought what I wanted somewhere else. Need to buy some stuff right now, not much $'s but need what I need and am shopping the 'net instead of calling back. Just Sayin
Ron


Well yes you can always pay more somewhere else if it's too difficult for you to call....
_________________________
Originally Posted By: Dan90210
I was looking at man bags online.


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#5583801 - 02/05/15 09:26 AM Re: Skylar from SWFA [Re: aggiehunter03]
FiremanJG Offline
THF Celebrity

Registered: 12/16/08
Posts: 17893
Loc: Wolfe City, TX
I've never had a problem getting Skylar on the phone. I have been politely asked why I need him instead of another sales rep and I explain that we have already been in contact on this project. Then I hear "say no more, understood". When I've been transfered to his line and had to leave a message, Skylar has called me back. Zero complaints here. In fact, just about every student that comes to the range has some type of optic need, and I point them to SWFA every time.
_________________________


800 Yard Steel Rifle Range
Long Range Shooting Instruction
Memberships and Classes Available


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#5584021 - 02/05/15 11:12 AM Re: Skylar from SWFA [Re: aggiehunter03]
6.5x47Lapua Offline
Tracker

Registered: 12/13/14
Posts: 518
Loc: dfw
The only time I've had trouble with them is on the 110% price match guarantee. On two separate occasions, they simply wouldn't price match. The competitor got my business.

Other than that, business has always been straight forward, including there warranty process.

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#5584052 - 02/05/15 11:24 AM Re: Skylar from SWFA [Re: FiremanJG]
Cleric Offline
Veteran Tracker

Registered: 03/11/12
Posts: 2579
Originally Posted By: FiremanJG
I've never had a problem getting Skylar on the phone. I have been politely asked why I need him instead of another sales rep and I explain that we have already been in contact on this project. Then I hear "say no more, understood". When I've been transfered to his line and had to leave a message, Skylar has called me back. Zero complaints here. In fact, just about every student that comes to the range has some type of optic need, and I point them to SWFA every time.


So here is how the call went

Me: good afternoon. Can I please speak to skylar?
Rep: I can help you
Me: I have been msging him and would like to talk to him
Rep: so if I ask skyar your name he will no exactly who you are?
Me: we have been messaging each other about a scope
Rep: tell me all the messages and I will help you
Me: but inwould prefer to talk to sklyar
Rep; he is busy and can't help you

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#5584105 - 02/05/15 11:46 AM Re: Skylar from SWFA [Re: aggiehunter03]
NewJeep Online   content
THF Trophy Hunter

Registered: 11/11/07
Posts: 5322
Loc: Boerne, Tx
SWFA/Skylar is my go to for optics. Unless I have to buy Nightforce.
Dang it SWFA become a Nightforce vendor
_________________________
Live to hunt, forced to work!
www.barcopump.com

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#5584963 - 02/05/15 05:53 PM Re: Skylar from SWFA [Re: aggiehunter03]
WileyCoyote Offline
Extreme Tracker

Registered: 09/01/04
Posts: 4535
Loc: The Dogwood Capital of Texas
AH'03
As far as paying a little more for GREAT service, I've preached that paradign for over 40 years to every new salesman or retailer I've sold to, hired or trained....Zig Ziglar's original mantra was "SELL the SIZZLE...Don't SELL The Steak, Ya can buy just a Steak Lots Cheaper at the grocery store....and have fired people who've answered MY phone for having an attitude that is not conducive to getting a sale or refferal or AT LEAST a Call Back # on every inquiry.


After getting initially into Business to Business Office Products Sales in the Spring of 1970, and spending the next 40 years later into selling Consumer Products to Retailers, from Mom & Pops to large Corporate and small Retail Chains ranging from WalMart/Sams Club HQ, all 7 Divisions of Dillards Stores, 1/2 of Macy's, Federated Department Stores HQ, Sears Chicago group, various drug store chains, a 900 unit Dallas based national discount store chain, AAFES HQ, small sporting goods chains like Oshmans & Academy and over a hundred national & regional hardware & sporting goods Wholesale Distributors, in multiple consumer product categories...making tens of thousands of client calls either by phone asking for an appt or setting one, in person with & w/out an appt, or simple door pulling BtoB cold calls...imagine my surprise at being stonewalled at a seemingly progressive OnLine + Brick & Mortar retailer like SWFA .

I am a little familiar with the strategies of dealing with a brusque don't bother me or my boss screener/receptionist/secretary whose sole job is to deny access to her business associates, and interrogates the caller the way I was treated when I called for Skylar at SWFA....so much so at first I thought I was back in the Collections Business again, chasing folks who owed Money for a contractor of BofA...worst job I ever had, and kept getting yelled at "this ain't Customer Service & GET ALL the money on the 1st call" and move on.

IMO The Screener who answers inbound retail calls whose job is not to increase the companies business by directing the call to someone else who can answer the retail inquiry I've asked, but to interrogate the caller and otherwise prevent access or at the very least monitor the sales person's calls for some other reason....makes me wonder how the company is organized and why.

FWIW I never heard anything from the Screener like "I'm sorry he's not available, HOW CAN I HELP YOU?" I had to ask HER if it possible for her, or someone else, to check her inventory for what I wanted almost 5-10 minutes deep into the call so we both wasted our time, and they lost my good thoughts of what I'd always heard of their reputation for courtesy, and have become a last resort call resource for me.

I've never gotten the same "WhattaYaWant" attitude I got in Midlothian with the folks anywhere else in an OnLine Retailer, and Great Service is why I call a distibutor in Missouri 1st instead of the guy in Memphis....but you'd think the New York optics guys that used to be on Lexington in Manhatten would be the worst for having an attitude to deal with & you'd be wrong... but then they've only been at it since the early 1950's when Personal Service was King, and have earned my business with things like: getting a product order & seeing that they were out of stock in the computer, taking a moment to double check the warehouse on an ad item, but willing to take the ad price order, taking the payment, and having the product drop shipped from the factory warehouse in Wisconsin at no extra charge so as to not miss a sale....or disappoint a customer. THAT's the way for a Win Win transaction to work IMO.

It's not ALWAYS about being cheapest, but It's ALWAYS about GREAT SERVICE with a smile in the voice on the other end of the line.

I was really looking forward to going to Midlothian, as I needed to sit down with my Insurance Agent of 40 years who's office is just north of Main St, and seeing SWFA's new store to see what all they carried. But after the call to Skylar went in the toilet, I called my Agent, cancelled the appt and got done what was possible over the phone & by USPS like he wanted to begin with, since I was not going to go to work for him after all, like we'd talked about.

Back in the late '70's when I was the Sales Manager of a Dallas/Carrollton based SG Distributor, a competitor of mine who's local rep was a buddy - I called on & sold his family's gun store on the Square in Denton, had alerted me to a new Shotgun News Mail Order operation that had opened up in an old house in one of the 'burbs just south of Dallas, so I cold called them the next time I was down that way...wonder if this is the same outfit that has become SWFA?
JMHO & YMMV
Ron


Edited by WileyCoyote (02/05/15 09:33 PM)
_________________________
Remember Aesops Fables outcome of the "Scorpion & and the Frog's" crossing the river when they get to other side

TooTaToo...We have MET the Enemy...and He is US !!... Pogo

Those who fail to learn from History are doomed to repeat it...George Santayana

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