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#5552307 - 01/19/15 03:34 PM Buyer beware - Coleman CT-50 (with response from Coleman USA)
Kingfisher77 Offline
Light Foot

Registered: 10/27/13
Posts: 36
I purchased a CT-50 flashlight for $49.99 from Academy in Austin before Christmas. I did not have a chance to use it until after Christmas during my final hunt of rifle season. I hunt in Coke County, and it was very, very cold that particular week.

It was so cold, in fact, that the light wouldn't work. Seriously, the light will not work when it is cold and this is known to the engineers at Coleman (see below).

I turned on the light right at sunset...tracking a downed deer and the light lasted for about 15 minutes. Just enough time to find the deer and load it on to the ranger. When I returned to camp, I tried to turn the light back on, and it was dead. Hmm.

I emailed Coleman USA customer service, and to their credit they did email me back, but they will not stand behind their product. In short, they cannot offer a refund because it is a "battery issue", offered a replacement and admitted that it would likely not "improve performance" as the replacement light still will not work in cold weather.

Think about everyone that has purchased one of these lights that may be depending on it for emergencies. At the time that it died, it was the only light that I had on me.

There should be some sort of warning on the packaging about the light not working in cold weather, and coleman USA should stand behind their products.

Seriously...people hunt and camp when it is very, very cold. I was floored when they admitted yes the light, even if replaced will not work in the cold, and no we are not going to offer a refund.

$50 is the price point where I expect a decent light. BTW, every off brand, "cheap" light in our camp worked that night.


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#5552394 - 01/19/15 04:19 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
syncerus Online   content
Pro Tracker

Registered: 12/01/08
Posts: 1992
Loc: Dallas, TX
Next, they'll tell us that it only works in daylight.
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#5552409 - 01/19/15 04:24 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
Kingfisher77 Offline
Light Foot

Registered: 10/27/13
Posts: 36
I think I'm disappointed more than I am surprised.

There's a mid 70's coleman stove and glass lantern in my dad's attic and I'll bet that they both still work.

In this era, it's likely that coleman outsources pretty much everything related to manufacturing and most "name brand" flashlights are all made in the same factory in China.

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#5552423 - 01/19/15 04:36 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
BuckRage Online   happy
THF Celebrity

Registered: 10/25/10
Posts: 20512
I think you are reading that wrong but I could be mistaken. I don't read it to say their product is faulty but that very cold conditions robs batteries of performance which does happen. Think about it..... the batteries went dead....light still worked but the batteries were drained.

http://chemistry.about.com/od/howthingsworkfaqs/f/coldbattery.htm

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#5552428 - 01/19/15 04:42 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
Kingfisher77 Offline
Light Foot

Registered: 10/27/13
Posts: 36
That's the way I read it, but if that is the case, why not have something on the packaging letting the customer know that the light will only work for a few minutes in cold weather?

That light drained those batteries in 15 minutes, tops, could have been less time than that. I literally put the batteries in about 3:00 that evening on my way to the stand.

I would have purchased a different light if I had known that the battery issue would prevent it from working in the cold.

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#5552431 - 01/19/15 04:45 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
Kingfisher77 Offline
Light Foot

Registered: 10/27/13
Posts: 36
We also had 3 or 4 "cheap" lights, they all worked the entire week that we were there.

Reading product reviews online ( I know, I know...anyone can say anything) it appears as though several customers have had the same issue with this particular light, but not with others in the price range.

Just want to make sure that nobody takes a night drive in icy conditions using this as the only light in their vehicle.

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#5552443 - 01/19/15 04:51 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
Kingfisher77 Offline
Light Foot

Registered: 10/27/13
Posts: 36
This guy (see screen shot) had the exact same experience, exact same response from Coleman, and elected to flame them on their Facebook page.

I am not going to go that far, but when called out publicity it appears that they will do the right thing:

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#5554357 - 01/20/15 03:50 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
QuitShootinYoungBucks Online   content
THF Trophy Hunter

Registered: 11/01/12
Posts: 6485
Loc: Lubbock, TX
Academy has a 60 day return policy, don't they?
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#5554402 - 01/20/15 04:31 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: QuitShootinYoungBucks]
Pope&Young Online   content
Extreme Tracker

Registered: 02/02/12
Posts: 4365
Loc: Watauga, TX / Hunt - Eastland
Originally Posted By: QuitShootinYoungBucks
Academy has a 60 day return policy, don't they?


This
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#5554416 - 01/20/15 04:42 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
Kingfisher77 Offline
Light Foot

Registered: 10/27/13
Posts: 36
The way that I read the return policy is that I can only exchange for the same merchandise...which will have the same issue.

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#5554419 - 01/20/15 04:45 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
Pope&Young Online   content
Extreme Tracker

Registered: 02/02/12
Posts: 4365
Loc: Watauga, TX / Hunt - Eastland
Originally Posted By: Kingfisher77
The way that I read the return policy is that I can only exchange for the same merchandise...which will have the same issue.


Not if you take it back to any Academy store.
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#5554423 - 01/20/15 04:48 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
Kingfisher77 Offline
Light Foot

Registered: 10/27/13
Posts: 36
Good to know, I have the receipt, I'll give it a shot.

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#5554575 - 01/20/15 06:32 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Kingfisher77]
JCB Offline
THF Celebrity

Registered: 02/06/07
Posts: 22838
Loc: M.I.A.
For what its worth I was in Coke county during that same time period and my new Iphone couldn't handle the cold either. Fully charged battery and it would shut down after about an hour outside and I couldn't get it to come back on until I took it inside the trailer.

$50 flash light should work in the cold though. Buy a $50 Streamlight and you wont be sorry!
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#5554623 - 01/20/15 06:54 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: Pope&Young]
kmon1 Offline
junior

Registered: 09/27/06
Posts: 20293
Loc: Texas
Originally Posted By: Pope&Young
Originally Posted By: Kingfisher77
The way that I read the return policy is that I can only exchange for the same merchandise...which will have the same issue.


Not if you take it back to any Academy store.


This, Academy is good about returns. Good luck
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#5554808 - 01/20/15 08:47 PM Re: Buyer beware - Coleman CT-50 (with response from Coleman USA) [Re: JCB]
Hirogen Offline
Tracker

Registered: 07/18/13
Posts: 684
Loc: Ontario, Grey County
Originally Posted By: JCB


$50 flash light should work in the cold though. Buy a $50 Streamlight and you wont be sorry!


Absolutely. I use $7 LED headlamps that work fine for hours on end in -15. My LED maglites will work for >8 hours at -25 and that is using standard alkaline batteries, not lithiums. I was on an emergency call out replacing a pump last weekend at -15 and my maglite was on for over 4 hours straight and that was batteries that were at least 6 months old that had already been used multiple times.
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