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#5417704 - 11/13/14 09:23 AM Midway shipping services....ugh!
Deerhunter61 Online   content
THF Trophy Hunter

Registered: 08/27/08
Posts: 5482
Loc: DFW
I ordered a 6.5 Creedmoor cartridge for determining seating depth this past Saturday. I get an immediate email telling me they are on top of it and it will be shipped quickly...I haven't done business with them in the past because they always have been more expensive on the things I've needed...so this is my first experience with them...I'm thinking these guys are great! Hey I don't mind spending a little more IF the service is GREAT! So my initial email saying they shipped it stated I would get it on Friday...hum...that's a little longer than the other guys I've done business with but no big deal. So I decided to check on it this morning...the package arrived last night in Ft Worth...less than 15 miles from my house and they say it won't be delivered until Saturday...really? Three days from arriving in Ft Worth it's going to take three days to travel 10-15 miles? They must be using donkeys to transport it the last 10-15 miles...so I decided to call and just go by and pick it up today since I'm going to be in Ft Worth...well then I find out that it's been sent to the US postal service and tracking is no longer available and I can't pick it up early! AGH!

I then called Midway and ask them about it and their response is I could have paid them more money...really? I ask him if they could assist with the shipping...finding out where the package is going so I can just go pick it up and he refused...That was Midways answer...you need to pay more and they aren't willing to assist...when he said that I ask for my money back and I said they can have the US Postal service return it to them...he refused. He told me I have to wait until it arrives and then put it back in the mail with a note to return to sender and when they get it back...two weeks...they will refund my money...

I was willing to go pick it up myself...no big deal...but when they refuse and tell me I have to wait three days...I'll never do business with them again! I have at least 4 ups trucks drive through my neighborhood a day and yet it goes to the ys postal service! Before anyone blames ups...it's ole Larry's negotiated shipping deal with ups! This is all about a couple of more $$$$$$ per package...this us kier important than service.

Ok rant over!

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#5417771 - 11/13/14 09:49 AM Re: Midway shipping services....ugh! [Re: Deerhunter61]
DStroud Online   content
Pro Tracker

Registered: 11/02/11
Posts: 1156
Loc: Waco
Well first I want to know exactly where it is I can get consistently better pricing than MidwayUSA. Sometimes they are higher(not by much) but mostly they are very competitive and have things constantly on sale which I watch for when needing stuff.

Second I would be willing to bet your package would have arrived Friday as my orders always get to me a day or two earlier than what the tracking says when the USPS is involved. Midway started using a combination of UPS and the postal service to cut OUR shipping costs a while back and now they are as cheap as anyone on shipping except maybe Graf&Sons.

I can only say that I have always been treated fairly and am quite happy with my dealings with Midway and I have NEVER upgraded my shipping and sometimes the shipping is unbelievably fast and sometimes it's a little slower but still very timely.

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#5417810 - 11/13/14 10:01 AM Re: Midway shipping services....ugh! [Re: Deerhunter61]
Deerhunter61 Online   content
THF Trophy Hunter

Registered: 08/27/08
Posts: 5482
Loc: DFW
Amazing how we have had different experiences...

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#5417819 - 11/13/14 10:05 AM Re: Midway shipping services....ugh! [Re: Deerhunter61]
Deerhunter61 Online   content
THF Trophy Hunter

Registered: 08/27/08
Posts: 5482
Loc: DFW
Have you shopped Brownells? They are the main ones I buy from online and for what I've needed they've always been cheaper and I've gotten FREE shipping!!!

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#5417828 - 11/13/14 10:08 AM Re: Midway shipping services....ugh! [Re: Deerhunter61]
Deerhunter61 Online   content
THF Trophy Hunter

Registered: 08/27/08
Posts: 5482
Loc: DFW
And their customer service has been first class! I had an issue where I wasn't going to be in town for a delivery and they offered to hold it and shop it over night free!!! I didn't take them up on the over night thing because that'd cost them too much $$$ and all I needed was for them to hold it and ship it when I got back in town which they did!!!

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#5417832 - 11/13/14 10:10 AM Re: Midway shipping services....ugh! [Re: Deerhunter61]
Deerhunter61 Online   content
THF Trophy Hunter

Registered: 08/27/08
Posts: 5482
Loc: DFW
Frankly Midways customer service was terrible...and as for the change to make shipping cheaper...if cheaper includes poor service...I'm out.


Edited by Deerhunter61 (11/13/14 10:14 AM)

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#5417837 - 11/13/14 10:11 AM Re: Midway shipping services....ugh! [Re: Deerhunter61]
DStroud Online   content
Pro Tracker

Registered: 11/02/11
Posts: 1156
Loc: Waco
I would only add that I cannot be the only happy customer as they are the probably the largest online shooting supply outfit around and I buy a lot but not enough to keep them in business. cool
Yes Brownells is great too but it seems I find more stuff I need at Midway.


Edited by DStroud (11/13/14 10:13 AM)

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#5417848 - 11/13/14 10:14 AM Re: Midway shipping services....ugh! [Re: Deerhunter61]
redchevy Offline
THF Celebrity

Registered: 10/25/04
Posts: 23348
Loc: Texas
Havent used midway a lot, but when I have my purchase always arrived before the time stated by ups. I found their prices to be decent and it seems like their shipping has come down which helps. Recently bought some rings bases and tools from midway and they were cheaper than brownels.
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#5417968 - 11/13/14 10:57 AM Re: Midway shipping services....ugh! [Re: redchevy]
dawaba Offline
Extreme Tracker

Registered: 10/22/06
Posts: 4200
Loc: Big Eddy Road, Noonday
I have found Midway to be one of the faster shippers myself. Midway is also the largest contributor to the NRA, and the owner is an US veteran and a self-made businessman who has lived the American dream. They donate heavily to youth shooting and hunting organizations. That may or may not matter to some.

I think I know the reason for the hang up in Ft Worth. Like many online companies, Midway will often ship by UPS to a hub. Then UPS will transfer the package to USPS for final delivery. I don't know why, but that transfer process can take 2-3 days, as it did for me recently with a kitchen item we bought from Amazon. When you receive your package, I bet final delivery will come from the post office, rather than UPS.
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"For every complex problem there is an answer that is clear, simple.....and wrong." H. L. Mencken

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#5418154 - 11/13/14 12:15 PM Re: Midway shipping services....ugh! [Re: Deerhunter61]
RiverRider Online   content
THF Trophy Hunter

Registered: 11/11/07
Posts: 6204
Loc: Wise Co.
I just went through a fiasco with USPS delivering a Midway shipment. The US Postal DISservice just SUCKS.
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Originally Posted By: Cleric
God I am hating caliber threads more and more

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#5418187 - 11/13/14 12:27 PM Re: Midway shipping services....ugh! [Re: RiverRider]
redchevy Offline
THF Celebrity

Registered: 10/25/04
Posts: 23348
Loc: Texas
Originally Posted By: RiverRider
The US Postal DISservice just SUCKS.


Truer words have never been spoken.
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It's hell eatin em live

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#5418373 - 11/13/14 01:43 PM Re: Midway shipping services....ugh! [Re: Deerhunter61]
Payne Online   shocked


Registered: 07/27/07
Posts: 16602
Loc: South of I-10
I have some mags from Midway sitting in Corpus Christi that took 2 days to get there, USPS says they will be delivered in 3 days. I'm not blaming Midway on that.
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#5418416 - 11/13/14 02:00 PM Re: Midway shipping services....ugh! [Re: Deerhunter61]
603Country Offline
Extreme Tracker

Registered: 07/03/12
Posts: 4867
Loc: Central Texas
I ordered some items from both Midway and Sinclair/Brownells. Got the Midway stuff very quickly. The Brownells order wasn't slow, but it took several more days to get here. Midway always seems to be faster, if they have what you ordered.

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#5418495 - 11/13/14 02:32 PM Re: Midway shipping services....ugh! [Re: dawaba]
Deerhunter61 Online   content
THF Trophy Hunter

Registered: 08/27/08
Posts: 5482
Loc: DFW
Originally Posted By: dawaba
I have found Midway to be one of the faster shippers myself. Midway is also the largest contributor to the NRA, and the owner is an US veteran and a self-made businessman who has lived the American dream. They donate heavily to youth shooting and hunting organizations. That may or may not matter to some.

I think I know the reason for the hang up in Ft Worth. Like many online companies, Midway will often ship by UPS to a hub. Then UPS will transfer the package to USPS for final delivery. I don't know why, but that transfer process can take 2-3 days, as it did for me recently with a kitchen item we bought from Amazon. When you receive your package, I bet final delivery will come from the post office, rather than UPS.


Yep...the problem with Midway was the attitude and him saying if I wanted it faster I should have paid more...hit me all wrong! Still does! It's less than 10-15 miles from my house and it's going to take three days to get to me...really! And I can't go pick it up!!!

As for it not being midway's "fault"...they don't get a pass on this because they are the ones who negotiated the shipping service and should/should have known they what they/their customers are getting.

As for them being a supporter of NRA etc...I'm happy they are but that in and of itself doesn't make me choose them over someone else.

Brownells has been the absolute best...frankly I've found better prices and haven't had to pay shipping costs for the items I've bought from them!

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#5418529 - 11/13/14 02:51 PM Re: Midway shipping services....ugh! [Re: Deerhunter61]
Payne Online   shocked


Registered: 07/27/07
Posts: 16602
Loc: South of I-10
Have you tried calling Midway back? Maybe you got a CS rep who just found out his wife was cheating on him..
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